Premier Rehab and Healthcare at Burlington

HORRIBLE Today makes multiple times Ive been there visiting my loved one, and the nurse is never helpful on 2 every time I try to speak to her I have to repeat myself cause she walks around with headphones in. i would think that breaks some privacy law for the patient let alone not professional -- today she was too focused on the other guy that worked there talking loudly in Spanish that I stood there for it felt like forever until they acknowledged me at the desk like I was interrupting them. and then they didn’t even help. asked me if the call light was on.. I don’t ever feel like I am at a health care place, maybe a ghetto high school hang out. the caseworker also don’t care or never answers, or meet when they say they will. don’t put your family here. also the food sucks, and no where to park. also don’t even bother trying to call the desk they never help the call get to the room so you can talk to your family, if they can’t answer themselves. id give it 0 star if I could.

It is not a pleasant to have to review a rehab and care center with these complaints. My Mom is now 96 years old and has been at this facility for over 3 years. This center has changed its name at least 3 times during my mom’s stay. The treatment and conditions of this facility are totally unacceptable as the complaints mount . I visited my mother every day and experienced and saw things I probably shouldn’t mention. My mother deserved to be treaded with dignity and respect as everyone should. This review is to call them out on the treatment and conditions in this facility , which are to many to mention. I would never trust this facility with another loved one again. The amount of money this facility get is outrageous for the care given. This information is kept a secret and they don’t want you to know. The Toiletry treatment is outrageously lacking. The food is at times served cold and poorly prepared and unhealthy. Most of the time the odors walking down the hallway were awful due to poor hygiene issues.This facility has been called out by me for many complaints with the State of Vermont, and other state agencies.My mother was taken to hospital in intensive care due to unattended medical issues , or ignored, in my opinion . I kept bringing issues to the attention of the care takers with no avail. She was brought that evening to intensive care at the medical center. My mom now is now at a respite facility where she is cared for and treated with respect. Hopefully this review will improve the care for the elderly at this facility.

My husband was at Burlington Health and Rehab for nearly a month. One of the nurses, Naomi, was fantastic! She was warm and friendly, took excellent care of my husband and went out of her way to help. She even went downstairs to the laundry and found my husbands slacks and tee shirts that had been taken to be washed and never returned to his room. I was told I was not allowed to go look for it. When we asked other staff to help they either didn't go or went but didn't find anything. Naomi went and found his clothes! She was so kind and caring! The PT and OT staff were very good (and kind) as well. The rest of the care was inconsistent. They often forgot to put on his compression socks and once they forgot to bring him dinner. He waited until 8:00pm to ask and was told they didn't have any more dinners! They did apologize and brought him two tuna sandwiches!! Not the best place to be except for Naomi and the PT, OT staff.