Princeton Health & Rehabilitation

This place is absolutely the worst place ever to have to put your loved one!!!! A love one of mine is there and his phone has been stolen but ye t Noone that works there knows nothing about it coming up missing. It was the only way that him and I could communicate and now because his phone has been stolen we haven't been able to talk to each other since July 3,2026. And they won't give him any message if I ask them to, they tell me they are not a answering machine. His call light is always at the end of his bed where he cant reach it so home goes without water and lays in wet and dirty soiled diapers for god knows how long. And he's become very withdrawn where he wasn't when he first arrived there PLEASE DO NOT PUT YOUR LOVED ONE THERE IF AT ALL POSSIBLE if I could give this place a minus rating I sure would in a heartbeat!!!!!

This is not a place I would recommend to anyone. The facility is unclean. The staff changes weekly for obvious reasons. ALL of my husband's belongings were stolen, bedding, pillows,clothes,shoes,hats,candy and snacks, paper and pins! And even tho staff new this we won't receive any compensation. I believe that the 2-star rating ifrom Medicare is too high because of the lack of attention to a patient's basic needs like water at bedside, haircuts. Nails cut etc. I had to make them make these appointments. Then worst of all is that my husband's medical appointments were missed 15 times in 5 months. This facility paid $62,832 in Federal fines in 2025. This fine is due to serious health or fire citations uncorrected for a long period of time which resulted in penalties (fines). The Medicare.gov website shows the reports regarding this below average rating and the health inspections, plus other areas of care ratings.Only 2 other facilities in all of Albuquerque were rated lower. Only one of the social workers showed the willingness and the knowledge to be helpful in communicating and obtaining my husbands needs. Another one seems "put out" when requesting use of the job requirements and another continued to give false information. There are entirely too many uncared for people, so understandably the atmosphere is very gloomy, depressing, hopelessness, and for that reason the quality of life and the hearts of the patients deteriate rather than thrive. Do not expect anything different than this. Go somewhere else if you care about your person's well-being and their quality of life. Trust the reports, and trust me.

Anyone ever answer the phones? Also the email on the website just bounces back. Im trying to find my mom, Vicky V., who was a patient/resident there. We were speaking daily and now I haven’t heard from her and cant reach her for days. Ive been trying to contact the social worker department there cause no one else can or will give me any information. Please help me find, Vicky V, my mom!