Prisma Health SeniorCare PACE–Greenville

The care provided for our loved one at the PACE center has been a true blessing. From the time he is picked up to when he is dropped off, it's comforting to know that he is safe, offered activities to keep him engaged, fed well and receives a good amount of appropriate exercise. My family and I are very thankful he was accepted into the program.

If u are thinking of going with this program to make things easier.... DON'T. Unless u are interested in talking to 6-8 different people that don't communicate with each other, tell u one thing but then tell u to talk to someone else about it cause well they can't actually DO anything about it. I feel like this place is more about what they can make off the patient then actually helping the family. I will update as time goes on but it's approximately 2 months and things haven't shown any signs of turning around. My MIL won't even go into the center.

The social support provided by the PACE program is a plus, and it was a great help to have a dedicated transportation service so that my mother didn't have to wait long hours for pickup and drop off. The staff is generally very caring. The negative, however, is that the doctor in charge of the PACE program rations access to health care. My mother's long-standing doctors appointments were cancelled over and over again, and she was told she couldn't see specialists for chronic kidney and oncology conditions and was heavily discouraged from seeking help for a painful hand problem that had previously been diagnosed. Although they have an onsite physical therapy facility, my mother didn't receive consistent p.t. at PACE. When my mother insisted on seeing specialists she'd been going to for a decade, the doctor in charge would get angry with her. Ultimately, if you stay in the program you will have to give up seeing specialists for heart, kidney, etc. problems. The last straw for us was when my mother was in the center all day with a fever but was never examined, so when she came home we took her to urgent care and were told she needed to be admitted to the hospital for pneumonia! When I called PACE the next day to ask why she hadn't been treated the day before they lied to me and said she hadn't told them she wasn't feeling well. This wasn't true, and many of the patients can't even articulate when they're sick, so it's incumbent on them to monitor this. Unacceptable.