Promenade at University Place

Name: Promenade at University Place
Address: 1228 Western Avenue, Albany, New York, 12203, United States
Price range: $$

Albany New York, United States , New York , United States

4.2 on Google · 31 reviews

Assisted Living

About Promenade at University Place

Promenade at University Place is an assisted living community located in Albany, offering support for older adults who need help with daily activities while maintaining as much independence as possible. Assisted living services typically include assistance with personal care, medication management, and other day-to-day needs, allowing residents to receive the help they require in a residential setting. This community may suit families seeking a supportive environment in Albany for a parent or partner who values personal care assistance without the higher level of medical oversight found in skilled nursing settings. Families considering Promenade at University Place are encouraged to contact the community directly to learn more about specific services, daily routines, and what life there looks like for residents.

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Google

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4.2

31 reviews

Every day · Open 24 hours

Google reviews

D Swezey 4 months ago

My mom entered The Promenade last week. I would like to thank Beth and all the staff for working with us and helping with the transition. Everyone has been super friendly and have done an excellent job making her feel welcome . Dan S.
Nikolai W 8 months ago

Probably one of the worst places in the district. The aides are kind, but administration is terrible. Beth is passive aggressive and unprofessional in so many ways. If you have sole authority and decision making over your loved one she doesn’t care and goes against that over your head and will go directly to your loved one with serious decision making that you have the end decision on to stress them out on purpose. Personally I don’t think she knows the first thing about health care or if she ever worked with the elderly. Be cautious.

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R 7 months ago

We have been trying to get our family member in and Beth has been TERRIBLE to work with. No calls or emails back. I would look elsewhere because trying to get into this place is near impossible.
Ruth Ann Pickering 7 years ago

The Promenade at University Place is great. My Mom has been a resident here since December. The Administrative staff has gone above and beyond to get to know Mom and to help her get settled in her new home. Every staff member is friendly, attentive and compassionate. The meals prepared by talented Chefs are delicious. The building and individual rooms are beautiful. Mom is happy and feels safe in her new home.
Jacquie Van-Tull 5 years ago

This place is wonderful if you’re looking for a place for your loved one! Up to date and has much class and style! The staff is great!! My first encounter was with the Director Odette Facey. She has the best customer service skills! Very pleasant woman that goes/ went above and beyond to help me. Not one time did I receive any type of attitude from her. I called her so many times and she was as nice as the first time I called. She took me through the steps of what I needed, answered my million and one questions. I could hang up and call her right back again just as nice when I hung up. Odette is a caring person and is willing to help with anything you need PLUS give information you need that you didn’t know. I know Odette is a valuable employee at the Promenade. If they every lose her they have really lost a true gem! 💎