Providence Mount St. Vincent

Last year my mom decided it was time to move into an Assisted Living facility. As a longtime resident of West Seattle, she chose to stay in West Seattle to be close to family and her doctor and friends. She considered all of the options and selected "The Mount." She was looking for an apartment with a lot of natural light, where the food was good, and the schedule of the meals and assistance was flexible. She found that and so much more at The Mount. Now, a year later, we are so happy with her choice. EVERYONE on staff at The Mount has been incredibly welcoming and helpful. They made my mom's transition as smooth as possible and helped her meet people and feel included in the community. We love the "grill" menu--we can always get what we want to eat and the chef has even offered to create that special dish if we get hungry for something not on their menu. The seasonal activities are wonderful--lots of entertainment and decorations and good food. The aides help my mom with various things and they keep her laundry done, and the waste baskets in her room emptied multiple times a day. Everything in her apartment is so clean and fresh. What has stood out for me is that everyone from the Director, to the facilities workers, to the reception staff, to the nurses and aides, absolutely everyone takes time to care. They are never too busy or in a hurry. I love seeing how they live out their Christian values each and every day. My mom is thriving in her new home and we love that.

My wife was admitted for SNF rehab after leaving the hospital and the entire staff was very polarized as being either great, or awful. From the kitchen (nice one day, mean because my wife was allergic to seafood the next) to the caregivers who had wildly varied levels of experience with dealing with complex cases (honestly, the Providence hospital did them and my wife wrong by rushing this). My wife went for PT focused care and they weren't focused for the first 10 days and insurance cut off the money at 20; so it was a waste of time in the end because the inability to commit to a scheduled care plan. The worst was contracted wound care, which lowered standards steadily during her visit, as she was older and not fully supplied. Why they didn't use wound care from Providence's own network is a mystery that should fall heavy on the network's management that puts in barriers and inefficiencies to make the book keeping easier. Pros: nice facility, most people one most nights were helpful and kind. They are organized as a facility and offer lots of unique services Cons: rehab was ad-hoc and not good with people who had hard schedule commitments like dialysis at outside facilities. Also, the number of times the CNA on duty said for hours that they needed to wait for a second helper for 3-4 hours was out of line. They need to be able to deal with decreased ability patients or get out of thr rehab business.

One star is to much. My dad was there maybe 6 hours. We got there and they said they had no information on he coming. Then had him put in a room took awhile for someone to come talk with us. We pushed the button for help a few time and got no help. We had to each time go find help. I got to know his roommate good thing when my dad fell off his bed the roommate was the one that got my Dad help! He has to go to rehab again and told the hospital he can't go back to where is came from. So he isn't! I picked up my Dad clothes and he is miss 3 shirts and a bag it was all in! Really.... First impressions is everything...go check the place out before making your decision.