Provo Rehabilitation & Nursing

Google reviews

• J
  Janet Talbot 2 months ago

  I would strongly caution others before choosing this facility for a loved one. Unfortunately, my family has had a very disappointing and concerning experience. There have been repeated issues with communication, including difficulty reaching staff by phone. More importantly, I have serious concerns about the level of care my aunt has received. Her needs have not always been addressed in a timely manner, and we have concerns about whether her medications are being administered properly. On one occasion, my aunt asked for something to drink and no one brought it to her. She ultimately had to leave her room and go to the nurses' station herself to ask for something to drink. This is extremely concerning when someone is supposed to be receiving care and assistance in a rehabilitation facility. My aunt entered this facility doing remarkably well, but over the past several weeks, we have seen a significant decline in her condition and overall well-being. She is no longer answering her phone, spends most of her time lying in bed, and seems withdrawn and unlike herself. It is heartbreaking for our family to see this change. We entrusted this facility with the care of someone we love and expected her basic needs, medications, and overall well-being to be treated with attention and compassion. Instead, we have been left deeply disappointed and concerned. I sincerely hope the facility takes these concerns seriously and evaluates the care being provided to its residents. Families should be able to feel confident that their loved ones are safe, cared for, and treated with dignity and respect.

• S
  Susan Tisor a month ago

  I wouldn't recommend this facility for hospice patients or long term patients. Saturday I was visiting my family member who has stage 4 cancer. She was asking for pain meds and was just shaking from being in so much pain. I let her nurse know that she needed her pain meds and for almost 3 hrs she was in severe pain and no one came to give her anything. The patient next door to her, was also in severe pain, and kept crying out for help and meds. To me this really was terrible and unexceptable. I don't care how short staffed you are when a patient is pleading and wailing for relief there is no excuse to not help. I hope if your loved one was lying there in agony begging for help they would get the help they need. The nurses and cna's sign up for their jobs and if they can't do their jobs then they need to find another place to work. I'm not saying that all of the nurses and cna's are terrible, because my relative has had some wonderful ones. I just hope that a little more compassion and help could be given to those who are at the end of their life!

In the order Google returned them. Not verified by CaringAdvisor.