RegalCare at Worcester

Google reviews

• J
  Jodi Rivelli 3 months ago

  I would not recommend Regal Care Worcester based on what I’ve witnessed while visiting a friend. The level of care has been extremely disappointing. Staff have eaten food that my friend’s family specifically brought in for her, which is completely unacceptable. My friend is often left waiting 30 minutes to over an hour after asking to use the bedpan. When staff do respond, the bedpan is sometimes not positioned correctly, causing her to urinate on herself and the bed. Despite this, she has gone over a week without receiving a proper bath, which is not only undignified but raises serious concerns about hygiene and patient care. While there are a few caring staff members, several CNAs have been rude and dismissive. Patients deserve to be treated with compassion, respect, and dignity, especially when they are unable to care for themselves. I sincerely hope management addresses these issues by improving staff accountability, responsiveness, and the overall quality of care so that no other patient has to experience this.

• A
  Account Administrator a year ago

  My dad was admitted to the new rehab unit on the first floor after a surprise period of breathing troubles and a surprise hospitalization. To be honest, the facility wasn’t my first choice but the convenience of the location definitely helped. Dad was there for about 3 weeks. He had an exercise plan with the therapists there, which he liked. He had to meet with the lady that did breathing exercises with him. He was lucky and got a private room. Everything looks new, like brand new. To rate the details, I can say that I would give the food a 4-star rating, it is hospital food, but dad had choices and could change things up if he planned ahead. The staff are friendly and knew what dad liked and didn’t. They did try to make him happy even though he can be a grouch at times and a little stubborn. The team of nurses were actually impressive, and my favorite part. I read some of the other reviews online and had to double check if this was the right place dad just left from. The only thing that didn’t go as planned was that he was supposed to stay only 2 weeks which turned into 3, but I would rather be safe than have regrets after bringing him home. I can’t complain, since he is breathing much better now and he has good balance. He thinks before doing things and it kind of feels like he knows his strengths and has come to accept when he needs more help. I know it wont last forever but as for now he is doing really well.

In the order Google returned them. Not verified by CaringAdvisor.