Remington Transitional Care of Richardson

It grieves me terribly to leave a review so deplorable it's shameful even to my loved ones. For starters the swimming pool has been closed for two years, therefore the website is a lie. You can never reach the help you are need when you call. You might receive a call back if you are lucky,, when it's too late or never at all! Only admissions office is eager to call you back. I waited one hour after hours , I finally gave up. House keeping was given by me until I complained. Evidence of the previous day before were all over the place. Patients can be smelled of dirty diapers all day long. I asked for a list my husband's meds they refused to share the information. Not even in front of my husband . They wouldn't let him take any vitamins I brought , I understand why. and refused to give them back .however because they don't clean they didn't remove a forgotten bag full of pharmacuials I accidently forgot from the store. My husband lost his glasses for two or three days only Haily Krause cared to look for them. Yes they were under a recliner. She found them and she was gracious in every way. We love Haily The demeanor of almost every orderly or co worker is defensive. No one smiles shows joy of any kind. To me or anyone. They are super lucky to have Jacqueline a wonderful receptionist. This is a place if your expectancy is for near end of life not for the living, not a real rehab. Oh did I mention there is no outdoor space? And did I mention the food, no need to go there, but Sunday night was a cup of white rice under beige gravy with one piece of meat. White cake with red candied spread. My husband is six two. That's it folks now you know. I'm sorry, oh PS. I have placed two sets of aging parents during a ten plus decade in nursing homes, I do have more than my share of experience. Ah we just talked to one lovely nurse joy joy. .

My mother’s recent stay at Remington due to hip fracture was a good experience. The staff was very friendly and everyone in the physical & occupational therapy department got my mother to where she could home just 2 weeks after being admitted. A special shout to the following people who made my mother’s stay better: Catrice (who was there to answer any of our questions and/or concerns), Debra made sure to check if patients wanted to participate in daily activities, William who drove my mother to her doctors appointment and stayed with her until I arrived at said appointment. The young lady who worked 2-10 pm shift can’t remember her name but made sure my mom was good at night

This is our family’s first experience at Remmington, and I would like to share my honest feedback. The facility itself is very nice, clean, and comfortable. However, I strongly believe that the quality of patient care, staff professionalism, and communication should be just as important as the appearance of the facility. Unfortunately, our experience with the nursing staff has been inconsistent. Some nurses are genuinely kind, friendly, compassionate, and professional, and we truly appreciate their dedication and hard work. However, others seem uninterested, unapproachable, and unwilling to communicate with patients and their families. During one interaction, we asked a male nurse a simple question, and his response made us feel as though we were bothering him. His lack of communication and willingness to explain was very disappointing and concerning. I completely understand that nursing is a stressful and demanding profession. Nurses work long hours and deal with many different patients and challenging situations. I have tremendous respect for those who dedicate themselves to caring for others. However, stress and frustration should never be an excuse for poor attitudes, disrespectful behavior, or a lack of compassion. Patients and families should never feel uncomfortable or hesitant to ask questions about their care. What concerns me most is the well-being of the patients. Many have already endured difficult hospital stays, medical treatments, pain, and emotional stress before being transferred to this facility to continue their recovery. They come here hoping for a more comfortable and supportive environment. The last thing they need is to feel ignored, dismissed, or treated as an inconvenience. Every patient deserves kindness, patience, dignity, respect, and compassionate care, regardless of their condition or circumstances. A simple smile, a friendly attitude, or taking a few moments to explain something can make a tremendous difference to someone who is al