River Heights by Vivie

My mom lives he i love it now ! She has all kinds of activities she goes to ! She likes the food! The staff is amazing so nice ! I love that there is physical therapy on site! I do think a little outdoor furniture may be good in front! Like a bench and the small patio area but maybe its too early:) i like the open area in front door to sit with family! I am very happy since i live in Georgia how they keep in touch!!!

My mom has lived at River Heights for 3 years and in memory care for the last six months. We've gone through the changes from both the purchase by Walker and the merger with Knute Nelson. There is definitely so much improvement. The life enrichment director (activities coordinator) provides so much stimulation for memory care residents. My mom would never join the activities before Arielle joined the staff and now she goes as often as she can. We are very grateful for how infectious Arielle is and how much she actually enriches the lives of the residents!

This facility is a nightmare come to life. Never have I seen so much turnover in key positions in my life, which to me is indicative of poor leadership and management. I think in the 4 months my mother was there every key position turned with the exception of the executive director Mary Peterson, who is not qualified to run a race, let alone run a facility that you entrust the care of vulnerable adults. She misrepresents the truth, is not available to staff or residents. The staff has no respect for her. They are short staffed on weekends to the point that I had residents ask me for their medication because they couldn't find any staff to help them. Also, they are more focused on overcharging and underdelivering of services. When challenged on this I was told that they did not always deliver on all the services I was paying for but because they couldn't prove when services were and weren't provided, there would be no financial adjustment. Oxygen was not put on 4 consecutive days after coming back from meals and I was told she took too much time to take care of. But that is exactly why she was placed in a facility was to receive the care she needed by trained professionals. I could go on about how horrible this facility is, but all I can say is read previous reviews and believe them. Do not place your loved one here, there are better places out there.