Rochester Manor

Using this program for check in is easy and trouble free. You enter all your needed information in once have a picture taken and that is it. The next time you visit and check in it scans your face pulls up the name of who you are visiting a few simple questions and done. One of the easiest ways to check in that I can remember.

I want to first say that there are a couple decent people that work at this place that try to do the best job they can. My mother has been a resident there for a couple years. She has profound deafness in both her ears. Her medical insurance paid $2000 of the $4600 cost for hearing aids. I financed the remaining amount. I’m on limited SS income myself so this is a financial burden for the next year or so. The nurse on duty was supposed to put her hearing aids in daily and at night put them back on the charger and keep them locked up until the he next morning. Two weeks ago I handed them to a particular nurse. A week later my mother only had one. My mother said she did not wear them at all until the next day I was with her. Nobody seems to care what happened. The nurse I handed the hearing aids to was asked to unlock the door when I needed to leave. She was rude towards me as if I was an inconvenience to her. She’s always in a bad mood. My mother’s hearing aids were covered for loss but with a $300 charge. I frequently buy my mother new clothes because when I come there weekly she’s dressed in old oversized baggy looking things that aren’t hers. This has been a chronic problem. Her bedroom closet is falling apart and the door is difficult to open. Most of the clothes piled in the closet aren’t even hers. I was told laundry was sent out. I don’t know how often the residents get to bathe but sometimes my mother smells pretty nasty and her hair looks like hell. My niece and I visit her weekly and when possible we try to wash her hair. I should note here I travel 100 miles one way to visit her and take her out in public. I want to stress once again that there are a few staff there that I know work hard but like most places like this, understaffing is a real problem. And then there are some people who just don’t care. I’ve seen better maintained kennels. I personally live in a tiny house that has 170 total sq ft. If I had the means I’d take her out of that old run down

I recitly spent some time At Rochester Manor for rehab. An thanks to their great care an physical therapy and Ot . Ami had a recheck with ny Dr on July 6th an was cleared to get out of my sling an use my armv100% after a shoulder replacement WOOT WOOT thank you Rochester Manor