Rose Pointe Assisted Living and Memory Care

My mother has been at this community for almost 4 years. They are having issues completing reconstruction of the Kitchen and my mother's room which we were informed that was to have been done in 3 weeks. We are now going on 8 months. My mother is sharing another room 9 rooms down from the dining hall and is at risk for falling. I am upset and get no where with this place or the owner who is telling lies to the state and to the residents. Buyer Beware. I have contacted the Media -- this is going to get blown up. These residents and my mom do not deserve the neglect from this establishment.

I have worked in Senior Living in Texas. My Mother was placed here at Rose Pointe which was the biggest mistake ever. I have never in my life seen such a poor managed facility that is allowed to be open to anything or anyone. The smell (urine) of this place, the dirty floors, rooms, kitchen and common areas were/are unbelievable. I wouldn't feed the meals to my dog. Processed food, rarely anything fresh. Full of sodium. The state of Washington walked in the day we were moving my mother out. So obviously the Hospital down the street turned them in. If you love your parent, you will not bring them here. The paperwork was a joke. My mother was never set up on the shower schedule or the housekeeping schedule. I could write a book about the nightmare of this facility. I am just hoping for the sake of the elderly, close this place down!

Do not send your friends or relatives here. They are not trustworthy. I rang the emergency bell and waited forever. After 2 hours I went to med cart and the.girls were sitting there on the phone. I was told there would be snacks and drinks available all day long. NOT. Medicines are not kept up per individual. You are allowed 1 hour maybe a week to go to the store. Stuff is stollen. More than half of my things were stolen. My clothes and winter coats. My computer and dvd player and dvd blue ray. My mom crocheted some doilies for me. All gone. Also bags of silk flowers. When you go in you’re told 2 baths per week. One person didn’t get a bath for 3 weeks. The food is awful and guarded. You’re told you get refreshing meals. NOT Once a person went to get 2 of small sauces and was told they couldn’t have it. Food has a limit on it. As much money as they take in we should have delicious meals. They did not keep up with my meds. One med was a have to. They didn’t reorder like they were supposed to so she took someone else’s med pulled off their name and gave it to me which is illegal. I was also given meds that made me dizzy. I was falling all the time. They did not care. They did not notify my POA when I fell or let her know of med changes etc