Rosemont Health and Rehab

My experience at this rehab facility was extremely disappointing and did not meet even basic expectations for patient care. Staff were consistently slow to respond to the bedside call buzzer. When you are in a rehab facility, you are often dependent on staff for help, and waiting long periods for assistance is unacceptable. The food service was also poorly managed. The meals I received frequently did not match the daily menu. On multiple occasions I was given a small box of cereal with no milk, or milk with no cereal. While this may sound minor, when you rely on the facility for your meals during recovery, being served incomplete meals is both frustrating and concerning. Thankfully my wife brought me large oatmeal cookies from home, which helped me deal with the hunger when meals were not properly provided. Without her support, the situation would have been much worse. My wife and I met with management and the social worker to discuss these problems. The issues were acknowledged during the meeting, but unfortunately it seemed they were quickly forgotten because nothing meaningfully improved afterward. My insurance company was paying for my stay, which raises a serious question: are they aware that the level of care and services being billed were not consistently delivered? Patients and their families deserve better, especially in a facility that is supposed to focus on recovery and care.

The nurses are exceptional the food however, is not but the nurses and the doctors explain what’s going on and what the next move is your physical therapist are excellent. They know what to do and how to do it.

My grandfather stayed in this home and had a wonderful experience. The house was clean, comfortable, and thoughtfully set up, which made his stay easy and stress-free. Everything was exactly as described, and the space felt welcoming from the moment he arrived. The host was responsive and accommodating, which gave our family peace of mind knowing he was well taken care of. The location was convenient, and the home itself was quiet and relaxing, perfect for his needs. We are very grateful for such a positive experience and would absolutely recommend this home to anyone looking for a comfortable and well-maintained place to stay.