Rosewood Rehabilitation Center

I went to visit my injured Mother when she stayed there, and from what I saw there was alot of the staff (not all of them) that were rude to patients and visitors alike, and I was told by multiple patients there that the food given is either too salty or very spicy. There was afew instances where staff did come in and help, but the rest of the time (most of it) where you'd hit the call button for help, and you'd be ignored, or they would scream for help and after screaming it for awhile someone would finally come check on you. Some would care enough to come and check on their patients, but the others would only come when it suited them, and when you called them they'd have an attitude. Another time my Mother had a pillow I brought her from home for her legs, and they attempted to steal it, and then argue with you on getting it back. Other patients had told me that they had things of their's that staff took (stole) that they'd never see again, even after being discharged. Other's were given medication that wasn't they're meds. They tried that with my Mother, but I saw (and heard) others complain about it too, and another who got sick from it. The place would be good (and get a better rating) IF they'd get rid of the rude ones who don't care about helping people, and are just there to get a check. If you're there at a nursing center then you should care about your patients whose only job is to get better, and its your's to help them with caring and compassion. But that's just my 2 cents...

We had to temporarily place my dad at Rosewood due to increased weakness related to his alzheimers. My concerns for the quality of care were quickly alleviated upon consult with the PT, OT and social worker. The level and frequency of intervention was excellent and professional. As with any hospital/medical facility, it’s important to be present and advocate for your loved one. Understaffing is to be expected but we were always impressed with availability & attentiveness of the Rosewood CNA’s to meet my dad’s needs as much as could expected.

I’ve seen a huge positive change at this facility over time. Ever since the new administrator took over, things have noticeably improved across the board. The building feels more organized, the staff seem more engaged, and there’s a stronger sense of accountability and care. You can tell there’s been a real focus on improving the environment for both residents and staff. The team is more attentive, communication has gotten better, and overall it just feels like a place that’s moving in the right direction. It’s not easy to turn things around in this type of setting, but they’ve clearly put in the work. Really impressed with the progress and the direction they’re heading.