Saint Francis LIFE Riverfront

Very disappointing experience. We were told that St. Francis would co-ordinate my mothers health needs. Making all her dr. appointments, picking her up and taking her to the appointments. It was also stressed that my father would have to follow her to the appointments in his own vehicle as insurance wouldn't cover him to ride with her. We were told that my mother would be accessed to determine if she would be able to be a part of their Adult Center. If not, they would arrange for Adult Care in the house. In reality, St. Francis is first and foremost an Adult Day Care Center. They are understaffed. My mother saw an staff Nurse Practitioners while there, not a medical doctor. My mother suffers from a rare form of Parkinson's. She should never have been approved for their center as they were not equipped to care for her properly and we were concerned for her safety and quality of care. After only 5 months in total, when we addressed this and many other concerns it was suggested that we terminate services with St. Francis and were given 2 weeks to make arrangements to leave. We were told that they would take care of switching her to a new care provider and approving all care needed. But that was not the case. They even suggest a physical therapy provider that did not accept her insurance. I am sure the Adult Center is fine if your loved does not need help with meals and help getting to the bathroom, but if they need help, I would look elsewhere for it.

The staff is very caring and attentive. If you are looking for a half-way point to keep your parent at home and in the community of others for as long as possible, look into the daily program. They supply transportation and in home care as well as help with Medicaid-care. The biggest problem is reinforcing your loved one of the value in this daily program. The full-time in-house full medical and social staff attends to every possible need as well as activities, meals, and friendship with hundreds of other participants every day. Explore this program before you look into if your situation needs full-time care.

Very unhappy with the recent decline of professionalism. Took 2 months for a call back about my concerns and that was after repeated calls. The bus service is extremely inconsistent and it's unclear why, so it's hard to actually trust or get a break. Have growing concerns for Dementia Mom who got picked up 2 hours late yesterday, then dropped off 2 hours early at the sidewalk without prior notice. We're not usually home at that time. What if she were left to wander the streets? Still waiting for a call back about that incident....