Seal Rock Healthcare-Atlantic

My sister has been there in long term care for for about 3 months. Overall I am happy with the care. The facility is clean and bright. Staff are friendly and kind. She is always dressed and room is neat. She is taken to the bathroom regularly and her skin is in good condition . They have several activities daily. A therapy dog come a couple times a week to visit. I have had to advocate to be sure things get done such as daily brushing teeth, having water readily available. Unfortunately I have had some issues with the NPs and getting appropriate changes ordered. They were condescending whenever I spoke with them. Wish they would appreciate the family knows the patient well and family input is valuable. As a nurse myself I find SealRock to be a good facility. It's not prefect, but I have seen far worse places. I am happy we chose to bring my sister here

The rehabilitation facility was deeply disappointing and raised serious concerns about its communication and professionalism. The patient was given a specific discharge date and made plans based on that information. Without adequate explanation, the discharge date was suddenly changed, requiring the patient to remain an additional two nights. Emails requesting clarification about the change went unanswered, leaving the patient without the basic courtesy of an explanation. What made this situation even more troubling was the way it was handled afterward. Instead of providing clear communication and working collaboratively with the patient, the situation escalated to the point where staff threatened to call the police if the patient did not leave the facility. That approach was unnecessary, intimidating, and completely inconsistent with the respectful, compassionate care patients should expect from a rehabilitation facility. Patients deserve transparency, timely communication, and to be treated with dignity throughout their stay—especially during the discharge process. No one should be left feeling ignored, confused, or threatened while trying to understand decisions affecting their care. I sincerely hope the facility reviews its discharge procedures, communication practices, and approach to patient relations so others do not have a similar experience.

I was a resident for about one week last year. Right off the bat, I needed to use the bathroom but the (helper or whatever she was wouldn't allow me to do that and left me on a bed pan and left me there for what seemed to be ages. I was shaking so bad and distraught. I managed to call my husband who called the facility and a few people came in to help me (including the one who left me there. They cleaned me up but I will never forget it. Then was the food. It was cold when delivered and I couldn't eat it. I told a few people who delivered it that I didn't want it but one girl insisted to leave it no matter what I said and she argued that she had to leave it " it's a state law". I said there is no law to make me pay for food I do not like or want but I'm sure they charge all those people for lots of uneaten food. Some people were very nice, also. But the food situation definitely should be definitely looked into. My first meal was supposed to be meatloaf but I couldn't cut it, it was ice cold and flat covered in gravy. I tried the broth which was lukewarm and had a few pieces of maybe zucchini barely cooked and almost crisp but I managed to eat that. After that, nothing was edible to me and I know I wasn't alone in disliking the food. It should be hot and cooked and ok'd by the patient. I lost several pounds while there but please have someone check on where the food goes when a lot of patients don't eat it? I assume we are all charged for it, whether we want it (requested) or aren't feeling hungry enough to eat it. Several others agreed but may be long term residents. These facilities need to be observed carefully so patients don't feel lost without a voice.