Sedona Trace Health & Wellness

My Family and I couldn't be more grateful for the care our mother has received here. From the moment she Arrived, the staff made her feel comfortable, respected, and truly at home. The nurses are attentive and compassionate, always taking the time to explain things clearly and check in on her needs. What really stands out is how personal the care feels. Staff members know residents by name and treat them like family, not just patients. the facility itself is always clean, well maintained, and has a welcoming atmosphere.

This housekeeper has no respect for other people's property! She came in and touched my Grandmother's personal property WITHOUT permission. She turned my Grandmother's camera and pushed it all the way back so it couldn't record her or anything else. Who does that? We have signed all the proper paperwork to have permission to have this camera up, so no one should be touching it. It is VERY suspicious as to why someone would do this. What does she have to hide?? So far, this place has been a HUGE disappointment. No one ever answers the phone here. When someone FINALLY answered the phone after calling for several days, I was told "a supervisor will be in touch to talk about this". We shall see if someone does call and if anything is done about this. This is the THIRD time someone has done this here in the last few days! I wouldn't recommend this place to anyone. **Be sure to view this review on Google Maps to see the video! *UPDATE - I went to visit my Grandmother a couple hours after this incident happened and saw the housekeeper that was in this video. I asked her why she did it and she told me it was an "accident" and that she was trying to clean the counter. You can clearly see she pushes it with her hand. She not only turned it around all the way but then pushed it all the way back on the counter. She was extremely argumentative and did not want to leave my Grandmother's room when I asked her to. She was more worried about WHY I was upset about it and all she could talk about was if the management didn't want her there then they could tell her to leave. She did not care that she was in the wrong and refused to take responsibility for the incident. She continued to argue. I asked her to leave the room multiple times. She began to walk out of the room, while still saying things. Then she returned to the room to continue to tell me things. COMPLETELY unprofessional! As of right now, I have not received a phone call regarding this issue. I sure hope the management fro

Had to make the tough decision to move my loved one into LTC 6 months ago. The staff made this transition so positive. From the private tour (toured many facilities) to the move day, they provided much support and patience. Once moved in, the nursing and admin staff have continued to be supportive and caring they've kept me informed which has given me the peace of mind I made the right decision in choosing Sedona Trace. Shout out to the Activities Manager, Gabby. She is a huge asset to the Sedona Trace facility. The residents absolutely love her, she is attentive, patient, caring, and makes all the activities fun! Gabby always goes above and beyond for both the residents and their families. Also, the ADON Jessica and Nurse Bertha have also been a godsend with my endless questions, as well.