Shady Grove Nursing and Rehabilitation Center

I chose this center for my husband, and I would choose it again without hesitation. The therapy department is excellent, and I had a wonderful experience with the admissions process—the staff was very kind and made us feel welcome. The facility is clean, and while you can't expect restaurant-quality food in a medical center, the food service has exceeded my expectations, especially for a rehab facility. Overall, thank you, Shady Grove; our experience here has been very positive.

Do not take yourself or a loved one there. Complete and utter lack of care for patients. From the nurses, doctors, assistants and even the social workers none of them have compassion or care. Food and water was rarely given to my father who was immobile. It was left daily on a tray very far from his bed and he had no idea it was even there. I spoke multiple times to staff about it and it never was a concern. Multiples days in a row he had the same water left on his table far far away from his bed with the same amount from the day before; they dated their water and it had been 2-3 days sometimes without them even trying to give him a new water or trying to feed him water. I would come in daily to just give my father water and he would drink almost the whole cup. My father had diagnosed with dementia staff and doctors knew and still didn’t take care of him in any aspect. He was there for PT for falling and quickly declined; I will never forget or forgive they way they had treated a I’ll and vulnerable elder man. When we were wanting to transfer my father something that could have taken a couple days took weeks due to the lack of communication from the social workers getting the paper work done in a timely manner; they truly showed they just wanted more of the Medicaid payments. This nursing and rehab facility truly has no care for people at all. If I could give it no stars I would have

I would strongly caution anyone considering this rehabilitation facility. Our recent experience has been extremely concerning. Basic patient care needs are not being met consistently—medications are delayed or unavailable, and patients are not assisted in a timely or respectful manner when requesting help, including with something as essential as using the restroom. Staff attitudes were often dismissive, impatient, and at times outright aggressive. Simple interactions felt rushed or handled with frustration rather than compassion. There were also instances of inappropriate and unprofessional remarks made to patients, which is completely unacceptable in a healthcare setting. Safety is a major concern. Patients who are clearly fall risks are being placed in rooms without basic precautions such as bed rails, and without access to essential mobility equipment like wheelchairs or walkers. This leaves vulnerable individuals confined to their beds or attempting to move without proper support, which is extremely dangerous. There have also been instances where patients were left unattended in unsafe situations despite requesting help. There also seems to be a lack of communication and coordination among staff, leading to confusion about care plans, therapy schedules, and basic services. Additionally, the quality of food and overall responsiveness to patient concerns were inconsistent, with conflicting answers depending on which staff member was asked. Most concerning of all, the environment created here can make patients feel afraid to ask for help, which should never happen in a place meant for healing and recovery. Facilities like this are entrusted with the care of vulnerable individuals, and compassion, professionalism, and attentiveness should be the standard—not the exception. Based on our experience, I would not recommend this facility.