Sherbrooke Village Living Center

This is his wife, Jennifer Regan. The physical therapy staff, especially Steve was outstanding. They had my level 1 trauma husband with multiple bone fractures standing within 1 week standing and walking independently within 2 1/2 weeks. Couldn’t have been better. However, as a 40 year experienced nurse, except for Christy, I found the nursing staff (especially the director of nursing) to be unprofessional and not understanding basic pathophysiology. I question how they were able to pass their registered nurse e ams. The director of nursing was rude and uncaring. I often found the nursing assistants on their phones instead of answering call lights. I had to perform most of the nursing care. I did not feel my husband at times was in the safest of places with his call lights going unanswered at times for over an hour. I even paid private duty to care for him over the weekend. Thank God my husband did not need prolonged care and I would have transferred him had it not been for the excellent physical and occupational therapy staff.

My dad went there for 5 days of respite care. He went from being able to walk a few steps to hoyer lift. My understanding is they didn’t even get him out of bed. The hospice nurse had a bedside commode delivered which wasn’t even used. I sent clothes and the nurse found him in hospital gown and depends. The hospice nurse had to get his water and ice . I will not be sending him back there again.

Worst of the worst. My sister laid in her pee and poop for hours. She contracted CDF. THE staff never recognized that her leg was infected. She had to go back to the hospital for surgery to remove infection. She missed a doctor appointment because the staff did not write it down on their calendar. This was an important appointment to the ortho doctor to see how her broken femur leg was healing.Then, come dismissal day, her paperwork and meds were not ready until around 3 pm that afternoon and the wheelchair she ordered to go home had not been ordered. She did not have a ride home at that hour of the day and had to spend another night. The administrator threatened to charge me $499 to stay one more night when their staff did not have her ready to leave at a reasonable hour in the morning. They wanted to send home a 72-year-old woman who had been in rehab for three months at 7:30 at night. No one knows what the other person is doing. No lack of communication between workers. Oh, and the food was terrible.