Sherwood Village Assisted Living & Memory Care

Google reviews

• J
  Jeff Hamilton 3 months ago

  Sherwood Village deserves every bit of my 5-star rating. Not because everything is perfect, but because of the way they conduct their business. The true measure of customer service commitment can only really be seen when things don’t go according to plan. We moved my father-in-law (Papa) late June ’26. The transition for him was seamless, but his room wasn’t ready when it was supposed to be. When I emailed Ms. Jennie Fay, the Marketing Director, late that Saturday night to let her know what happened, I didn’t expect to hear from her until Monday, when normal business hours had resumed. But she got back to me right away. She adjusted things on their end to make up for the loss of time, allowing us to move Papa in before admission. When he showed up, his apartment was ready, fully moved in feeling as much like home as possible. Sherwood Village has dedicated employees that have worked there for ten years or more. The fact that they hold on to good people and promote from within their own facility is a testament to the quality of the work environment. Happy employees simply do better at their jobs – which means better, more stable care for their residents than a place with high turnover. The fact that they take both private pay and state assistance residents means that Papa will not have to move, even if he needs to go on state aide. That’s huge both for his mental and physical stability as he ages, and for us – saving us the worry and time of having to find him somewhere else to live and moving him all over again.

• C
  Craig Shempert 4 months ago

  There is so much good to say about Sherwood. I was given a short time to move my sister to Memory Care. I saw several other facilities. Some would not allow personal furniture. Some were cavernous or over stimulating. Some were closed off like a person warehouse. Sherwood was nothing like the others. Sherwood allowed her own furniture and provided the rest as needed. Communication with caregivers was absolutely excellent and it is easy to see that they love their residents!

In the order Google returned them. Not verified by Caring Advisor.