Sheyenne Crossings

I find the people at Sheyenne Crossings in West Fargo demonstrate a real sense of care and concern for the residents they serve. As a family member I am always greeted and welcomed.. When I share a concern I find that the staff is quick to understand what is needed and anxious to remedy any potential problem. They provide engaging activities, music and music therapy, pastoral care, as well as meeting the physical needs of the residents.

I don’t write reviews very often but have to on this facility. My mother was there for about 5 years and had to move her out for her safety. The care went down hill over time with little supervision of staff. Dispute meeting with administration numerous times to solve issues and not seeing any improvement we moved her out. Phones allowed in the shower with clicking sounds heard, a fall when staff stepped out. Cares overlooked resulting in missed meals. Bloody chicken and cold soup. Numerous thefts resulting in hundreds of dollars. We caught someone more than once entering her apartment without permission and they brushed it off. The police were notified but they always had excuses. One staff member was seen sleeping in the hall. We finally meet with the CCO and got cameras in the hallway but they refused to monitor them or view them unless we had a specific day and time as it would be a waste of their time. Numerous staff members left so there was a big turnover and we had new people to meet with when problems arose.

Sheyenne Crossings is an excellent facility that delivers top of the the line caring and compassionate cate for your loved ones. The staff works together well and it is clear that the6 have the residents best interest at heart.