Signature HealthCARE of Primacy

I’ve been a patient at this facility since Aug 5 and I would like to give a review on Cna Liz. She has been so helpful and supportive to my care. She makes sure that I have everything I need and checks on me often! If there is anything that I need and she can not help with she make sure to get find out and keeps me informed.

My experience with Signature Healthcare of Primacy was extremely upsetting and disappointing. My mother was only at this facility for TWO DAYS, and what occurred during that short period has left me deeply concerned about the care she received. My mother became ill and was left lying in her own vomit for more than two hours. When EMTs arrived, her heart rate was 176, and she was transported to Baptist East. What makes this even more disturbing is that I was not notified that my mother had been transported to the hospital, nor, to my knowledge, was anyone else on her emergency contact list. Approximately 20 HOURS passed before I learned where my mother was. The only documentation communicated to me regarding an attempt to reach me was a note stating, “tried contacting, left voicemail.” When you are responsible for the care of someone’s loved one—especially when that person becomes sick enough to require emergency transport—I believe much more should have been done to ensure her family was reached. I later spoke with the Director of Nursing, who appeared sympathetic to my concerns and told me she would follow up with me. That follow-up never happened. The following day, I called about retrieving my mother’s personal belongings, including her prescription glasses, and no one could tell me where her belongings were. It has now been two weeks, and I am STILL waiting for answers about what happened, why our family was not properly notified, and where my mother’s belongings are. No one from the facility has reached out to provide the follow-up I was promised. My mother had already been through so much, and I chose this facility with high hopes that she would be safe and properly cared for. She was there for only two days. Two days. That was enough time for our family to experience a frightening medical situation, a serious breakdown in communication, missing personal belongings, and then a complete lack of follow-through. I trusted Signature Healthcare of Primacy wit

This facility is a nice building. I have had a few bad experiences with how they operate and communicate. Not knowing is one thing but knowing and nothing is done about is awful thing. There are a few are good staff members. One of the nurses on the 100 hall has a bad attitude problem. The residents are already at a low point in their life and to be treated bad your care giver is unacceptable and very poor work ethics. They don't answer the phone out their. My sister was gasping for air one day and it took them a long time to answer phone. One day, I was standing in front of the receptionist while ringing the phone and she wouldn't answer it. She told me she was going to answer the phone when she get done with what she is doing, opening mail. They will ignore the call lights for 45 minutes to an hours. I do like to recognize a few good employees, that Liz who goes over and beyond her duties. She has a pleasant attitude and shows compasion for her patients. Also Capri who doesn't mind assisting in any way she can. She's a good company keep. Both of them brings good energy into the room.