Silicon Valley Independent Living Center

Google reviews

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  Patricia Pruitt 2 months ago

  Ashlee was the supervisor & Bernadette the case manager in this instance. This event took place at end of May to 1st half of June 2026. When prepping my house for a fumigation, they allowed a 3rd party company to remove furniture, small appliances & other items from my house & remove items from my garage without my permission. Most of These items had nothing to do with the fumigation. Some of the items were brand new & located in the garage. The 3rd party cleaned out an entire upper shelf in the garage + more, including a brand new set of luggage unopened, new skis , camping equipment & other items. When the pest control company showed up, they put my hybrid car in the garage, but left it running with headlights on. My friend managed to turn it off but the battery was dead when I returned home about 2 weeks later. (They wanted me to be out of the house for 2 weeks, when in reality, I only needed to be out of the house for 3 or 4 days). They did not reimburse me for a new car battery. Nor did they reimburse me for DirecTV equipment on the flat screen TV they removed from my living room/ premises. It was supposed to be returned to DirecTV. The pest control company also threw out all my food including sealed, never opened items like canned goods, which would not have been affected by the gas. I’ve had fumigations done on my house before, so know what the drill should be. The Agency replaced some of the furniture & small appliances, but not all of it. The silverware caddy with silverware in it was also taken from my dishwasher. When I brought all this up to Ashlee & Bernadette, they blew me off, as if I was lying. This agency may have good intentions, but their execution is terrible. Obviously, they don’t know or understand what the true preparation should be for fumigation & don’t believe their clients, like me, when they try to alert them to major problems with the vendors they subcontract with. Pat P

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  Olga Benavidez 5 months ago

  These people named Ashley who is a guest manager Bernadette and whoever else that deals with my case right now why they were allowed to do damages and destroying my personal belongings and then brushing it off like nothing has happened and aren't they supposed to be the ones that supposed to help you work with you to move forward

In the order Google returned them. Not verified by Caring Advisor.