Silvermark Assisted Living & Memory Care

If you’re looking for a memory care community where compassion isn’t just a word but something you see every day, I cannot recommend Silvermark Memory Care in Plano enough. The level of service and care they provide consistently exceeds expectations. Carrie, the Executive Director, leads with genuine kindness and compassion. She truly cares for each resident and pours her heart into supporting families through what can often be a difficult journey. Her dedication creates an environment where residents feel valued and families feel supported. The caregivers and team members—including Amari, Bri, Jazmin, and Kyselene—are exceptional. They are always engaged with the residents and their families, bringing patience, warmth, and joy to every interaction. You never get the sense that they’re simply doing a job. Instead, they are committed to enhancing each resident’s quality of life with dignity, respect, and genuine affection. I also believe this culture of excellence starts at the top. Owners Nik and Dee have created an organization where the promises made to families are truly honored. Their commitment to maintaining high standards is reflected in every member of the team and in the exceptional care their residents receive. Silvermark is a place where families can have peace of mind knowing their loved ones are surrounded by people who truly care. That kind of heartfelt dedication is rare, and it deserves to be recognized.

My Mom has been thriving at Silvermark for over a year. She's happy, comfortable and still maintains her independence. She participates in a wide variety of daily activities, including games, music, crafts, movies and pet therapy but also has the option to watch Netflix in her own apartment. The caregivers regularly send me photos and videos of special moments, especially if they know I'm out of town. The owners, Nik and Dee, and the director, Carrie, are on site every day and available. They are active in the care of each resident. There is no cookie cutter plan here; every staff member recognizes and addresses the varying needs of each individual. The activities director, Ace, has a heart for connecting with individuals where they are. I watched some residents (who barely speak) singing karaoke, clapping and swaying while Ace held the microphone. These joyful moments are priceless. Some residents have their own smaller dogs and I bring my large dog for weekly visits. Although the residents may not remember me, they do recognize the big dog. We are blessed to have Silvermark as our family.

It was a difficult choice to make once my Mom required around-the-clock care. Silvermark is just off the tollway in Plano, but in a quiet, country setting. My Mom is happy and very well cared for. The care providers and management team look after more than just her physical well-being, but they spend time to know her. They look through her photo albums with her and learn her history. They communicate any issues I may need to know about. It’s privately owned, which is a plus after touring other corporately run facilities that had already changed hands during the time I was looking. The owners know all the residents and are active in their daily care. The staff is great too. I called Kathy at the front desk three times one day while planning the move and she was able to answer all my questions without having to “check with the board of directors.” My Mom has been at Silvermark a couple months now and I am fully convinced this was the best decision. For my Mom and for our whole family.