Spokane Valley Health and Rehab of Cascadia

Google reviews

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  Rachel Hundt a week ago

  My aunt was transferred here from another rehabilitation facility, where an MRI had already been scheduled to evaluate her wounds. Since arriving at Spokane Valley Health & Rehabilitation of Cascadia, getting this MRI completed has been an ongoing nightmare. The facility canceled her original MRI appointment without notifying me. After multiple phone calls and messages over several days, I finally received a response and was told it had been canceled due to a scheduling conflict. After many phone calls to check in on the MRI, I finally received a phone call from transport informing me that her MRI was scheduled for Monday. I went to visit her Monday afternoon to see how the appointment went, only to find out that although they had transported her all the way to Coeur d’Alene, the MRI was never performed. After tracking someone down to find out what happened, I learned that the facility had failed to send the necessary referral. My aunt, who is immobile, was put through the difficulty of being transported all that way for absolutely nothing because someone failed to complete the required paperwork. The nurse told me she would write the referral immediately and assured me someone would call to let me know when the MRI was rescheduled. I had a lot of grace, because I understand mistakes happen, but I truly expected things to get figured out right away. Once again, days have passed. I have repeatedly called and left messages, and it is now Friday afternoon with absolutely no response or update. I even contacted her previous rehabilitation facility, where I immediately spoke with someone helpful who confirmed that the referral they originally provided was valid for an entire year. They were just as confused as I was about why this MRI had not been completed. What makes this situation even more frustrating is that we were told this MRI is necessary to clear her wounds so she can transition to a different level of care. Instead, she is stuck at a facility that does n

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  Lisa Johnson a month ago

  Making the decision of where to place my loved one for short-term rehab after a stroke was very difficult. The transition from hospital to SNF was both exciting and scary. Exciting because he was ready to leave the hospital after several weeks. Scary because we were leaving the known for the unknown. I am so glad Spokane Valley was my first choice of the facilities that accepted him and that they had a bed open. The building itself is very pleasant and clean. When I see the reviews that it's not clean, I cannot fathom what they mean. Everything in here is clean and nice. The bedding is soft and comfortable. The rooms all have big windows looking outside at trees and mountains. The staff have been everything wonderful. The CNAs, LPNs, RN, therapists, and doctors have all given us the time and attention we needed. Special thanks to Q, Benjamin, Aaron, Nester, Aubrey, Bea, and Tina. Medically and emotionally, the staff were wonderful. Extremely attentive to comfort as well as medical needs.

In the order Google returned them. Not verified by Caring Advisor.