St. Ann's Home

I will start by saying I have no idea how it is to live at St Ann's Assisted living, however no one will answer the phone or call you back at this facility, so I can only assume the care at St. Ann's is as poor as their phone response. I left two messages this week during the mornings. The first was on Monday with the Director of Assisted living to call me back regarding information on the facility for my father. Today, Friday in the morning I left a message on another persons phone regarding the same thing. Again, no return phone call. Looks like really poor management to me. I would like to update this review. About a month later I finally was able to speak to an admissions person at St Ann's. I was trying to help my mother get my father into assisted living. We filed all the paper work with them and a few days later I heard from the admissions person that they would accept him. Then 2 days before we were going to transfer my father to St Ann's I received a call that the head nurse had overruled the admissions person and refused to accept my dad because his condition "was to complicated ". So at the last minute we were left to scramble to find another place. St Ann's in my opinion has no compassion for the family or the elderly who need assistance. My father was a good catholic who went to church every Sunday for 95 years and contributed to the church and school at Sacred Heart Parish and this was how he was treated by a Christian organization. All this happened during the fall of 2019 prior to the covid pandemic.

DO NOT SEND YOUR LOVED ONES HERE. My grandmothers second husband had lived here for many years. She has chosen this facility as her first choice for Short term rehab on multiple different occasions over the years. The nursing staff is amazing. There is love in this building but, some of the management team and social worker on staff as of this date are highly unethical, unprofessional, and practice unethical standards that do not match up with state level code of ethics that they should be held to legally. Our family chose to remove my grandmother from their care today due to our fear for her safety emotionally. I will be adding to this review photos of emails sent from staff and questions from me that went ignored for days on end over the last two weeks when I have more time. I also will be adding specific details to this post. But right now I am saddened and tired. St Ann’s has been my go to recommendation for elderly care until now. All it takes is a few bad employees in management to ruin a place and its integrity. The only reason I am posting this today without all the screenshots is because I am fearful of any elderly person or their advocates having to endure the duress this religious non profit has put on my family themselves and want to beware any families considering this place. My family will be reporting the organization and certain employees on multiple different levels throughout the state and different licensures that are held. I will stand firm and strong in my advocacy for the elderly to be sure that change does occur so that the other people who will enter this facility and their advocates do not suffer unnecessarily due to the actions of individuals whom serve those there with no compassion, empathy, professionalism, and integrity. Truly a shame. I have faith that there will be change. I will report back the results whether it’s now or in a year. I’m hoping to see results soon and for those that participated be held accountable

Highest ratio of helpers to residents in the city. US News 50 best assisted living facilities in US. I think people don’t know about it causes it’s a non-profit. My moms been there over 2 years and we visit 5 times weekly. The aids/nurses care and love the people here. Dining room food is great and workers are so caring. Facility updated. Best kept secret in GR!! Updated 9/2020: Can’t say enough about the workers and the nuns who have such love, caring and concern when taking care of my mother as she went into her week before death. Hospice was involved and there was such peace and prayerfulness as she left this world for the next. They bring a cart with a CD player and many calming cds. Also workers brought a cart with coffee, tea, snacks etc and you can request what you would like (they brought me decaf coffee in a carafe everyday). At meal times they will take an order for you. I requested dinner only and they left me alone with my mom just checking in sporadically which is what we wanted. Sister Gabriella provides spiritual support and is awesome with handling death .. a life changing experience that was so positive and calming. I can’t describe how wonderful the blessing my mom’s death was being in such supportive and spiritual atmosphere!