Stevens Park Health & Rehabilitation

I've visited many times and have always left with a positive impression. Patients are happy and genuinely cared for. Staff is friendly and goes out of their way to help me find what I need. Administration is present and always actually interested in hearing what I have to say and helping me. I've observed them caring for the residents like they are their own moms and dads. You can't really say more than that about a place.

I've had a dear Friend over at Stevens Park for the past three weeks and the Service and Staff is far below being Excellent. Due to the lastest Covid Outbreak, new protocols are being enforced which I fully understand. You have to make an appointment to see the patient, which I had done. Upon arrival I was denied entry due to Administration being in an extended meeting. The staff moved slower than a snail's pace, seems they have more time to chat with each other rather taking care of visiting guests. If asked if I would recommend this facility, my answer would be a flat out ""NO""!!! I'm not sure who owns Stevens Park but if and when I do find out, Corporate will be hearing from me, along with a Well Deserved Complaint. I was thoroughly disgusted.

Stevens Park was the rehab facility to which the hospital sent my geriatric mother, with dementia, after an operation for a broken hip. We were told by the hospital that within 24 hours of residence we would get an evaluation. Five days later, after repeated calls, voice mails, emails and notes, we still did not get a report. I was told that there was an evaluation, but absolutely no specifics. A catheter was left in for that time and they were unaware that she had a UTI. I called the hospital and asked about the patient records sent with her and voiced my concerns. I then received a call from the director, with her staff in attendance. I frankly told them, by category, about the complete lack of communication, condescending attitude, and complete lack of information about my mother. The conversation was not pleasant and some staff were defensive and argumentative. I stated that this person is my mother, I am her advocate, legal representative and simply wanted to know her status. Two days later, they had a care plan meeting. First, nursing care here is excellent. However, it is almost impossible to reach anyone there, with the exception of their financial director who is excellent. Feedback is minimal and almost nonexistent. This is absolutely not a facility that I can or will recommend.