StoryPoint Germantown

My aunt stayed in this facility four years ago. The manager is the same, the maintenance man is the same, many of the caretakers are the same, and that made me feel very comfortable that even though the management company had changed that the people who worked there stayed. The rooms are a nice size. The common areas are bright and have lots of natural sunlight.

The Cove community at Storypoint has been so wonderful! After months of my MIL bouncing around between countless facilities and having nightmare-ish experiences everywhere else, we can finally sleep well at night knowing she is safe at Storypoint. She is well cared for, and the staff go out of their way to support her in any way they can. We live out of state, and this is the only place we've had zero trouble finding someone to answer questions on the phone, where they are actually willing to talk with us. The staff has gone above and beyond to coordinate with us on virtual doctor's visits, and making her living space cozy and comforting, even though we can't often be there in person. It's remarkable that every time we call, we get an update on how my MIL is doing that day and what she's up to, and no one even has to go check because they've already been interacting with her and are truly invested in her wellbeing. And when we are there in person, everyone is incredibly kind and supportive. (One nurse, I think her name was Dee, even bounced my crying 10-month-old baby for 10 minutes and sang “The Wheels on the Bus” so I could use my breast pump 🧡 thank you again!!) This place really is a gem, and so are the people working there! Thank you Jackie, Abigale, Dee, Deanna, Kay, Brandy, Debra, and everyone else at Storypoint.

Jennifer was incredibly rude and dismissive throughout the process. I simply asked for pricing information so I could understand what my options were for my mother, who is currently navigating the early stages of dementia. Instead of being helpful or compassionate, Jennifer refused to provide any pricing or community details in general. This is already an emotionally difficult time for our family, and the lack of empathy and transparency only made it worse. I can't understand why an assisted living and memory care community would make it so difficult for families to get basic information needed to make informed decisions. If this is how prospective residents and their families are treated, I would be very concerned about the level of care and communication once someone moves in. I would not recommend this community based on my experience.