StoryPoint Highland Park

Warm friendly staff, good food and the newly remodeled areas are fantastic! Truly appreciate all the hard work, dedication and loving care that is given at Highland Park. Location is great. Always tough to leave a home of many years but the team made it very welcoming.

I feel compelled to share my harrowing experience with the memory care unit where my mother resided for two and a half months. Despite being promised attentive and compassionate care, what we encountered was an unacceptable level of negligence that deeply affected her well-being. From the very beginning, I noticed troubling signs. My mother was often left with feces on her hands, to the point where I felt it necessary to ask staff to wash them. This should never have been my responsibility. Additionally, her incontinence supplies were not changed regularly, prompting me to monitor these changes myself. It became painfully evident that her basic hygiene needs were being overlooked, as there were only a couple of occasions when I witnessed her clothes being changed. The lack of personal care extended beyond just my mother's situation; it was a systemic issue within the facility. Over the course of her stay, she did not receive a single shower. The laundry process was equally disheartening; we had two loads labeled with her name that mysteriously disappeared. The care team appeared more preoccupied with their phones than with the residents in their charge. I frequently observed staff members dozing off or disappearing for extended periods, sometimes up to an hour, leaving vulnerable individuals without supervision. When I raised concerns about another resident's abusive behavior towards my mother, the matter was trivialized, even after it was escalated to the state authorities. Such dismissiveness was incredibly alarming and showed a blatant disregard for my mother’s safety and dignity. I attended two care conferences to address these issues, yet I saw no real change in the level of care provided. Overall, my experience with this memory care facility has been profoundly disappointing. The lack of attention and genuine care for residents indicates a severe failure in their operational priorities. Families deserve peace of mind knowing their loved ones are safe, clea

UPDATE: Our experience with New Perspective continues to excel. Over the past few months, my father’s dementia has grown more challenging. As his needs have changed, NP has responded perfectly with an excellent care plan and staff who work closely with my father. I continue to be impressed by how caring ALL the staff are and the individual attention given to the residents. This includes not only care staff but business and support staff as well. Definitely a special group of people at NP. Excellent experience! We moved my father to New Perspective memory care this past week. All the staff, from directors to front desk to caregivers and maintenance were extremely friendly and helpful. They made the move as easy as possible and responded immediately to anything needed. An example, we had problems getting his TV hooked up and we left a mess on the floor assembling furniture. Within an hour, the staff had the TV going and floor vacuumed. The apartment was perfect for move in. My father has now been in his new apartment several days and has nothing but kind words, especially noting how friendly and concerned the caregivers were. This is especially important as my father is NOT one to compliment easily. He also noted the food was very good. Overall, would strongly recommend New Perspective Highland Park.