StoryPoint Middletown

Very nice tour experience. Informative first meeting and attentive sales staff. Really appreciated empathy related to the current situation.

My Dad moved there in the summer of 2025 in the independent living side. All was good at the beginning. But as time went by we started to notice a few things not quite living up to what was promised. First it wasn't kept as clean as it could have been. We often used a side stairwell entrance, and it was often dirty. Bugs, tissues, dirt etc., in the hallway going to the stairs. We mentioned this to the staff, sent pictures, etc., but it was an on going issue that never really was addressed. My dad was also supposed to get an every other week light cleaning of his apartment. This started happening less and less as time went on. We asked the head maintenance person about it. He didn't have a good answer, and when we asked what his records showed about when the apartment was cleaned, he couldn't produce anything. They also lost their liquor license a few months after my dad moved in. They touted the "Happy Hours" when we went to look at it before he moved there, but they never did get their liquor license back for months and still didn't have it when my dad moved out. Next, my dad broke the glass in his oven door. It stayed that way for a good 3.5 months and was still broken when he moved out. Move to this place with your eyes wide open. The food was good, and the menu seemed to vary enough so that you didn't get tired of the choices. Cable was included, the appliances seemed ok, but low end. There was both washers and dryers in some units and well as community ones on each floor. The activities were the standards, bingo, etc. Overall it's an average place, nothing special, but the lack of some cleanliness aspects and of follow through on repair issues makes it seem likes it's trending downward overall.

Overall I would put my family here to be cared for. This stamp was outstanding the cleanliness of the areas was fantastic spacious rooms. This is where I would want to be.