StoryPoint Tates Creek

Google reviews

• M
  Martha Hutsell-Richardson 2 weeks ago

  This place was very nice even for an older building. My Dad was looking to relocate and we toured this one. I have no complaints. Staff was very nice. The tour was thorough and all questions were answered. The amenities are wonderful including a cinema with real theater chairs! Food is one of the most important things people want to know about. Unfortunately we didn't get to eat there but will visit again to try the food. We did like how the di ingredients experience is set up.

• A
  Arun Aneja 3 years ago

  Extremely poorly run organization.  The manager Jason is never to be found.  They have changed entire faculty over the last 3 years because nobody wants to stay.  They have an extremely hard time retaining any of their employees.  If you truly want to see how poorly run this facility is, visit it after 5 pm or on the weekends.  My mom stayed there for 4 years under different management.  As soon as the new management came, I noticed her care getting neglected.  The old recruiter, the old manager, and the old nurse (who were all awesome), left.  Slowly I noticed that her room, kitchen, and fridge were not being cleaned despite us paying $5500 per month for rent. I started getting no phone calls on how she was doing during the weekdays.  On the weekends when I went to visit her, I noticed maggots on her carpet and reported it (photo attached).  I noticed her fridge was not being cleaned (picture attached). I got the overwhelming sense that this place was only concerned about cashing checks and maintaining status quo.  The worst was when i told them we were leaving. I spoke to the manager about leaving in the end of February.  I moved my mom out mid Feb. to another facility and went back a week later to get her belonging and they had already discarded my mom's possessions without my permission so that they could get it ready for new renters. When I approached them about this, they did not even apologize and had the audacity of charge me for the full month of rent despite clearing out her room and apartment mid February. I just couldn't believe how desperate they were to get more business.  We are currently filing complaints with the long-term care ombudsman and the office of inspector general division of healthcare. I caution you to stay away from this place, visit it during nights and weekends, and ask the senior people how long they have worked at that facility.

In the order Google returned them. Not verified by Caring Advisor.