StoryPoint Timberline
About StoryPoint Timberline
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Why Choose Us
Three levels of care
Independent living, assisted living, and memory care on one campus
Memory care available
Dedicated memory care services offered within the community
Urbandale location
Located in Urbandale, Iowa, near Des Moines
Reviews
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Health
Open
4.1
16 reviews
Every day · Open 24 hours
Google reviews
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Toni Farris 4 months ago
My parents moved into Edencrest (now StoryPoint) at Timberline in November 2025. Their experience has been outstanding. The entire staff are so friendly, caring and supportive. They really make you feel welcome and part of the community that they have here. When my father needed hospice care after being diagnosed with cancer, the medical team went above and beyond to help out and worked hand in hand with hospice to make the transition so smooth. We are so grateful for Geoff Counasse’s leadership as the executive director - he certainly leads by example to show his sincere care for those living in this facility.
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Kathie Costley 2 months ago
My mother has been a resident there since December 3,2025. The care she receives is wonderful! The staff are all about the residents and their families. I live in Florida, yet I have the peace in my heart knowing my mom is in a safe place and being well taken care of. I love that they keep my mom active instead of her just watching TV. She plays Bimgo three times a week, attends the music concerts they offer, and enjoys crafts. The other day I was so excited to see a picture of mom and her painted angel because she went on a field trip to a pottery store. This brought tears to my eyes mainly because she got to ride in the van we talked about during one of my visits. Thank you for taking care of my mom❤️
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Tristan Halstead 3 months ago
This place is a lie. They do not treat the patients and people living here at all. It took days for the facility to realize my grandma was taken to the hospital. When my grandma died they immediately started pushing for another month on the lease a day after my grandma passed because we didn’t give them 30 days notice… also before she passed they said if she were to fall again or too hard to manage and take care of she’d be kicked out of this facility. This place is only here for the money and bed side manner is lacking. They also have patients sign important documents when they are not mentally capable at times. Just watch after your loved ones, this place doesn’t care like they should…
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Mary Borchardt a year ago
In a tumultuous journey for our family, Edencrest at Timberline, helped us find comfort, faith and confidence in selecting a final home for mom as she needed memory care and hospice. Edencrest at Timberline is ......... quality, new, fresh, clean, upbeat, attentive, warm, nurturing, empathetic, engaged, responsive. Mom was Doris, not a client. Edencrest took a sincere interest in mom as an individual. The staff to client ratio was very good. Staff interactions with mom were warm and frequent. Individual medical plans and execution was comforting. The memory unit and care provided was excellent. Edencrest met our needs while also providing counsel and expertise for the care plan. Care was provided 24/7. Thank you to Geoff Counasse, the Executive Director, for the leadership he provides in caring for clients AND their families.
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The Pampered Couple a year ago
This place seemed like a dream when we first went for a tour. The dream ended pretty quickly when we realized that 1/2 of the staff didn't speak English and the other 1/2 couldn't care less. You pay an exorbitant amount of money and they can't even get your loved one up from a fall, we had to come and do it. These people will lie to your face with a smile, please don't have your loved ones live here, it's awful!
In the order Google returned them. Not verified by Caring Advisor.
- Phone on Google
- (515) 498-3629
- Address on Google
- 14001 Douglas Pkwy, Urbandale, IA 50323, USA
From Google · 10 Nov 2026
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