Stratford Commons Memory Care Community

A long time dear family friend is a resident at Stratford Memory care. I have had several opportunities to visit the building since last spring. My friend has good days and not so good days. However the staff is consistently wonderful. The facility is always clean and bright. I am comfortated knowing my friend is in good hands. My only suggestion would be to increase the parking area but the care is top notch.

After visiting several memory care communities for my mom over two years ago, we finally decided on Stratford Commons Memory Care. Since then, we have had a great experience there. The staff showed genuine care and kindness for my mom and the other residents. The head of nursing, the director and the staff always promptly communicated with me about how my mom was doing. On my weekly visits to see my mom, daily activities (musicians, art projects, nails, etc) were consistently planned for the residents to keep them engaged. The facility itself is always clean and very attractive. When my mom passed away recently, the staff was so helpful and showed genuine compassion. Several staff members gave me hugs and shared memories of my mom, showing that they really cared for her. I highly recommend Stratford .

At first, I thought my mom was exaggerating about the poor care here. After flying down to help and seeing things myself, I realized she was not wrong at all… I want to acknowledge the few nurses who genuinely cared and went beyond the basic level of care for my grandmother. They truly deserve recognition. However, unfortunately, there were several staff members who appeared careless, distracted, and inattentive. Our family and friends have visited our grandmother every single day for the past month. On countless mornings when we arrived, we found her without a diaper or pants and completely soaked. We had no idea how long she had even been like that all those times. Not to mention only getting a shower barely two times a week if they even got around to it. This should never happen in a professional care facility. There were also multiple occasions where she had to wait nearly 40 minutes just to be helped to the bathroom. We had to start standing outside the door simply to get staffs attention so someone would come assist her. Our grandmother cannot safely walk on her own, and we can barely lift or carry her ourselves, so waiting that long repeatedly became a serious concern. At night, a monitor is watching her because her memory issues sometimes cause her to forget that she cannot currently walk. She attempts to get up on her own. It also seems that whenever staff say they “stepped away for five minutes,” that is exactly when she ends up falling or is later found on the ground trying to sleep there. It’s truly hard to believe at this point. If she injures or uses her leg again before healing properly, she may lose that leg forever. Tell me how you’d feel about that with your mom or dad or sister.. What makes this even worse is that her room is located directly outside the nurses’ station. You think you would expect quick responses especially overnight when family is not present to watch for her safety. But we thought wrong. Again, I want to recognize the nurses who