Suite Living Memory Care & Assisted Living of Little Canada

Google reviews

• R
  Robert Elsenpeter 4 months ago

  I couldn’t love this place any more. After a months long stay at the worst nursing home on the face of the Earth, I was able to come here. I couldn’t be more grateful. While my needs are different than most of the others here (I’m a 55-year-old man with multiple sclerosis) I still need the kind of cure that Suite Living provides The caregivers are all wonderful. Some are better than others, of course, but there’s no one that I dislike or don’t trust. Others have complained about staff turnover, but in 103 days since I’ve been here (yes, I’ve been counting) I’m still seeing the same faces. The food is good. I wasn’t expecting Gordon Ramsay to make meals, but they are good. Have there ever been any misses? Of course. But meals tend to be better than not. Naturally, food is very subjective, so your mileage may vary. And, for the times that I’m not in love with what they’re serving, I do have a kitchenette in my apartment and I’m just fine making my own. The nursing staff is excellent. They are attentive to existing and emerging problems. Facility management is also fantastic. They are responsive to resident questions and concerns. The activities director does a lot to keep everyone entertained. Finally, in this seems weird to say, but the housekeeper is an especially exceptional person. She always has a smile and takes care of whatever needs you might have. I could go on about how great this place is. If you’re looking for someplace soft for a loved one to land, this is it.

• D
  Donna Wasielewski 9 months ago

  To give you a sense of how bad this place is, at least two Google reviews on here when I left this review were left by SuiteLiving staff. These were the same staff who couldn’t consistently meet my aunt’s basic care needs while she was in memory care from Jan 2022–Oct 2023. I just saw their response to my review and it’s a complete lie. Yes, they’d “address” concerns, and then we’d be right back to addressing the exact same issues a couple months later. Over and over. For the price especially, this is unacceptable. They raised rates about 30% in 1.5 years, ending at almost $10,000/month, yet the care was very lacking. I never trusted them to care for my aunt properly, but moving her would’ve been too hard on her, so we were stuck. My uncle visited her at SuiteLiving daily because he didn’t trust her care if he wasn’t there. Some major issues at SuiteLiving Little Canada: 1) Food was terrible. Gas-station quality, but worse, for $9,600/month. I posted a photo of a “cheese sandwich” from the alternative menu: two dry pieces of toast with microwaved cheese. Often no condiments, no flavor, and residents wouldn’t eat. Meanwhile, their Facebook page shows gourmet food at another facility with an actual chef. We addressed this with them and the food got better. It was never really good, but it was better than it had been. But a client shouldn't be the one to have to tell you the food is terrible. Go do some quality control, see that the food is gross, and fix it before a resident's family has to complain about it. How long would it have stayed horrible if I hadn't complained? Also, my aunt didn’t eat pork, eggs, or fish, and despite repeatedly telling them this, they kept serving these items to her. Again, same discussions over and over, it would get better for a while, and then it would happen again. Their alternatives menu if someone doesn't like the main meal was pretty pitiful, a basic white bread sandwich like turkey or PB&J, soup, or a salad. No one proactively

In the order Google returned them. Not verified by Caring Advisor.