Sunny View Retirement Community

DO NOT PUT YOUR LOVED ONE IN THIS FACILITY. The Doctors are rarely seen and it's impossible to speak to them in person or on the phone because they are just not available. All questions and requests are routed through the nurses. My biggest complaint was that I requested a UTI test for my mother because I noticed a change in her behavior. Our family was told that the test was done and that she was fine. Two months later my mother is taken to the hospital because she is in Septic Shock. Why? Because, per Sunny View's medical records department, she was never tested and treated for a UTI. The nurse lied to us. This can be life threatening for an elderly person. At that point I had to call and open up an investigation. My mother was out of the facility at this point. My mother's belongings were stolen by a floormate yet for 6 months no one found them after asking several times for the staff to look. The place is adequate for ambulatory healthy adults, but not if you're aging and in need of more assistance. More than once I cleaned feces off of the wall by her bed. They never used wipes nor barrier cream. They didn't have in room trash cans for the disposal of diapers and instead would throw them on the floor and then into a trash can down the hall. This is a very, very unsanitary facility. I am not sure how the owner Nelson Rodrigues is running his business but he does not seem to truly care for the elderly. After my mothers stay at the hospital she went to Atria Willow Glen. It was an eye opening experience. It didn't smell like urine nor feces. The rooms were clean. The food was nutrition-appropriate and vibrant. They have a doctor on staff. When you call and ask a question, you get an answer. And they call you back. The outside facade of Sunny View is very misleading. It is in a seemingly nice neighborhood. It's very quiet. It seems sweet and safe. It is neither. I hope this will deter everyone from using this facility. There are other options. You have a right

A wonderful retirement community and all of the staff here are just amazing. The place is also very well kept up and I never have any concerns about how my mother is being cared for here. I am truly blessed that I found this nursing home for my mother! This is also the first nursing home that my mom has ever liked. You or your family member won't be disappointed here!

Probably the most surprising thing to me, once I moved into Sunny View, was the rapidity with which the staff – particularly the maintenance people - would respond to a request for help or to fix something or to assist you in whatever way you ask for. You almost had to run from the desk to back to your apartment in order to beat the maintenance people there. That is the best…probably the biggest surprise I had. – Jerry Johnson