Sunnybrook Rehabilitation Center

My family’s experience at Sunnybrook was nothing short of amazing. My mom suffered a fall and has to stay at the facility for about 5 weeks for rehab services. I was absolutely terrified to leave her anywhere for that long as I was sure she wouldn’t be taken care of the same way I could. But I also didn’t have the means to supply any type of PT/OT. Needless to say, from the very first day, we were greeted by her nurse (Sue) who was absolutely fabulous. She was so welcoming and knowledgeable. She handled every concern we had with a smile on her face and assured us that my mom’s stay would be safe and successful. She was thorough in explaining how everything worked and what we had to expect during the stay. My mom is constantly calling me to tell me how much she loves Sue and looks forward to the morning shifts so she can see her. I would also like to point out the facilities cleanliness and hospitality, both wonderful. The only negative things I can find to say is that the food could be of better quality and they can do a better job at keeping the building cooled down especially during the hot months approaching.

Do not leave your loved one here. Sunnybrook is disgusting, unsanitary, and some residents are truly neglected. Cockroaches on the floors, even the eating tray tables are left covered in dried food and never wiped down. Clogged plumbing left for weeks, gross bathrooms. Every time I visit, "care givers" have left a mess of supplies all over my loved one's small side table and move around all of their personal belongings without even asking, and then my loved one can't find their items. Every time I go in there, I have to clean up and put their belongings back in place, so that they are reachable. Residents wait ENTIRELY too long to be "changed" and have to sit in their own excrements. I show up and my loved one is wearing clothes that aren't even theirs! No blanket. They even gave my loved one food they are ALLERGIC to! Thank God I was there that day to ensure they didn't eat it! The final straw was when my loved one told me that they don't get a shower each week! There are some kind nurses, but this place is far from what the website displays. It absolutely blows my mind that this place has any positive reviews.

My 91 year old Mom was at Sunnybrook for Rehab after a stay at Wake Med. We found the entire staff caring, friendly, and attentive to the needs of the patients. Mom made several friends there and loved the food.