Sunnyside Transitional Care

My veteran son was receiving rehabilitation at Avamere Sunnyside after several hospital stays. He has many dietary restrictions due to his MS. The kitchen staff truly did their best to meet his dietary needs. When his regular insurance coverage ran out, Deanna Thompson of social services worked tirelessly to find a long term care facility that would accept VA benefits. He ended up going to Portland, but we were so thankful she found him a new care facility that would be covered by the Veterans Administration benefits. I asked my son how he felt about Avamere Sunnyside, his reply, "I felt they gave me 110%"

If i could give this Horrible place a 0 I would. I am disappointed at the disgusting conditions the place is in. First of all the employees there are rude & unhelpful. A resident had to help me find the room I was looking for because the front desk just looks at you & walks away. On another day the cleaning lady told my uncle that the front desk lady said she didn't want to help him so she was hiding in the back, so the cleaning lady helped my uncle find the room. They don't check on the patients as much as they should. The day we arrived we got there at 12pm they changed his diaper 2 times that whole day. They didn't feed him all day until 9pm because I asked them when they were going to feed him. We could hear the caregivers yelling at other residents in other rooms. On another occasion they changed the roommates diaper & just left the diaper & dirty sheets on the floor. The whole room smelled like feces they didn't even put it in a bag right away. After they were done they finally put it in a bag & didn't even put new sheets on the roommates bed they just let him sleep on the mattress without any new clean sheets. They were definitely annoyed we were there everyday because they are probably used to people just being dropped off & not being checked up on. But since that first day we knew we couldn't leave him alone If they only checked on him 2 times that whole first day how could we trust Him alone in that place if we left. It is a disgrace to the avamere company. I fought hard for him to be taken to an avamere facility & I was extremely bothered by everything I heard & saw. Someone should go investigate this place in depth. Everyone should either be fired & new qualified people should be hired that actually care about people & want to work...or everyone should be retrained. It is not okay how things are being done there. Only reason I'm saying something even though my family member isn't there anymore is because I feel bad for everyone that is still there. & I r

Have only had Mom there for a week, but it seems ok. She's only there temporarily. Staff seems professional, courteous, cheerful. Nice to see they are taking Covid-19 procedures seriously. I've gotten two proactive calls from staff leads keeping me up to date, which is appreciated.