Sunrise of Troy

Google reviews

• M
  Maureen Marshall 4 months ago

  My family had a wonderful experience working with Sunrise of Troy while finding the right place for my dad. From the very beginning, the staff was compassionate, professional, and genuinely focused on helping us through what can be a difficult and emotional process. They took the time to answer our questions, explain our options, and make sure we felt comfortable every step of the way. The team made the transition smooth and stress-free, and it was clear that they truly care about the residents and their families. Their warmth, communication, and attention to detail gave us confidence that my dad would be well cared for. We are very grateful for their support and would highly recommend Sunrise of Troy to anyone looking for senior living options for a loved one.

• C
  Cheryl Courage 2 years ago

  My mom has lived at two prior facilities, and Sunrise Troy seems to be the best we have seen. I really appreciate that their main entry is locked to monitor who is entering and exiting. A staff member can buzz you in or out. This makes me feel at ease that my mom is safe. They have people sign in electronically to record who is visiting your loved one. The RN Jessica who did the initial assessment did a great job, using the more fine-tuned interview techniques I’ve seen the neurologist use to assess cognitive functioning. I could tell she was well trained and cared about doing the assessment according to the protocol. I appreciate that Sunrise posts staff pictures on the wall with staff name, position, and sometimes how long they’ve worked there. This is a great way to recognize staff, demonstrate transparency to family, and remind residents of staff names. Sunrise has dedicated care managers for the residents. Most places don’t take the care to do this, so we never knew the names of the staff assisting our mom. At other facilities, staff would often rotate, get replaced often, or not wear a visible name tag, all of which left us feeling lost and helpless about who was caring for our mom. Sunrise Troy has many employees who have been working there for years, which says a lot about how they treat the staff. I look forward to my mom moving in and sharing more good experiences.

In the order Google returned them. Not verified by Caring Advisor.