Sunrise of Wilmington

This facility did not notice our family member had a stroke that significantly changed her mental and physical status. They never followed a doctors order to obtain a urine sample for over 5 weeks twice. We decided it would be irresponsible to return her to sunrise giving the lack of care she received and the consistent decline she experienced. This was our 3rd facility and by far the worst! Promise the world and delivered poorly. Very understaffed. ED is uncaring.

When mom moved in three years ago everything was great. She met friends, and even created new fun activities such as Show and Tell, and a poetry club for residents. However when mom's health started to decline (she had Parkinson's) everything changed. I would arrive unannounced to find her sitting in the dark with her call button missing often. Things got really bad about a year ago when some leadership changes at the Wilmington site occurred. No communication, and it was hard to find anyone to speak with during visits. Mom passed away Aug 2 while I was on vacation and no one from Sunrise reached out to me, or my sister to express their condolences, or to help us understand next steps. This survey (over a month later) is the first communication I have received. I wish I could give a better rating but for a private pay facility the care and communication was greatly lacking.

My mother spent the last 9 1/2 months of her life in Sunrise and the facilities and staff surpassed all of our expectations. The staff and management always went above and beyond to provide exceptional care and make my mother's life as happy and comfortable as possible. Mom told me her caregivers were her friends, not just employees, and in her last days when hospice was caring for her, staff members came in regularly to check on her not because they had to but because they truly cared about her. My brother and I are so thankful we moved Mom to Sunrise when she could no longer live on her own.