Table Rock Senior Living At Barber Station

Working with the Family Advisor, and entire staff, at Table Rock Senior Living at Barber Station has been an excellent experience. My story is long and difficult so I won’t go into detail, but these people helped much more than above and beyond with placing my mother in their memory care unit. I am blown away by the expertise, kindness, and support they have shown to my mother and me. I honestly don’t think I have enough words of praise to express how impressed I am with the facility, how wonderful they all are, or how grateful I am.

I usually don’t write reviews however from witnessing what has gone on inside of the facility and how employees are treated is appalling. I never ever would consider barberstation a safe place for memory care or assisted living needs. There were a few amazing caregivers but due to management they have been pushed down and silenced. Joel freston is a vital part of what is going on by not returning calls emails, not listening to our family concerns. I am so thankful my loved one is no longer in the care of the dangerous management of this facility. Please please keep your loved one safe and consider somewhere else. Also food was very gross. Little to no activities. I have had to step in as a family member to help care staff and dietary because of management expectations have shifted to cutting employees and putting more pressure on care staff by not giving them the resources and help they need. This is from observation over a long period of time as I was in the facility visiting my loved one often and had a good relationship with the care staff.

My mother lived at Barber Station Assisted Living for approximately 2½ years. I truly hoped this review would be positive, but our experience was marked by poor communication, inconsistent and questionable care, and repeated failures that ultimately led us to move her. From day one, communication was the biggest issue. Getting her medications transferred and managed correctly was frustrating, and the Care Director was often difficult to reach. Early on, my mother's cardiologist ordered two weeks of blood pressure readings while she wore a heart monitor. Despite multiple requests, the readings were never completed until I escalated the issue to management and had the physician fax the orders again. Unfortunately, this became a pattern throughout her stay. The facility also delayed submitting required paperwork for her long-term care insurance, delaying her benefits for weeks. It quickly became apparent there was no organized move-in process to help families navigate important medical and administrative tasks. There was constant turnover in nursing leadership, and communication between departments seemed consistently poor. Nearly every request required multiple follow-ups before anything happened. The food was another disappointment. My mother frequently complained about inconsistent quality, small portions, and frequent chef turnover. Just as disappointing was the lack of community. Although the building is clean and attractive, residents often stayed in their apartments, and activities were limited. Aside from routine grocery trips, there were few outings or enrichment opportunities. My mother regularly told us she was bored and lonely. Our biggest concerns involved her medical care. After she had previously been hospitalized with sepsis caused by a UTI, we became very proactive whenever symptoms appeared. On one occasion, it took more than two days for the facility to provide a urine collection kit after we requested one. On another, we were told to wait seve