TerraBella Northridge

i must say i am so glad i chose this facility to put my mom in residence at terra bella. let me start with the intro. i met with teresa the administrator of admittance. she was the most professional friendly person i have ever encountered. i was shocked that she advised me she recently took on this assignment. she answered all our questions and assured us what the transition would be like. all i can say is thank you. my wife recommended this facility as she placed her own mother several years ago. now that she is situated there my mom stated what i feel is the highest compliment. the people here are so much friendly here then the last place. overall the place is clean and the staff is excellent. keep up the good work.

Facility has enjoyable activities for the residents to participate in. There are weekly outings and holiday themed events are planned throughout the year. Their memory care has activities geared towards residents with cognitive impairment. Meals and snacks served look appetizing!

I wish you could give zero stars. We were trying to find a nice, caring nursing home for my mother-in-law. She has advanced dementia. We toured a few, Terrabella northridge among them. We had to act quickly and moved her from Virginia to Terrabella. I will be honest, hindsight is 20-20. She had only been there maybe a month. We visit every Saturday morning. This particular morning we visited. We walked into her room it had the strongest scent of feces. The smell was overwhelming and I soon located the source of the odor. There was dried feces all over her bed, including her pillow, a trail on the floor leading to her bathroom where a dirty depends laid on the floor. I went in search of someone to clean her room up, 10 mins passed no one came to clean. Meanwhile another tech came in and proceeded to sit on the arm of my mother-in-laws recliner, leaning all over her to inform us that she had been adopted by her. And she was now my husband's sister. This was a new level of creepy. Meanwhile she told us this wasn't her hall so she didn't even bother to help. I ended up changing mom's bedding by myself because apparently if its not your hall, the patient suffers. Finally another tech came in and was like you already changed the bedding, and was going to walk out. My husband asked her since she had on gloves would she please pick up the dirty depends on the floor. She actually huffed at being asked to help out. Meanwhile the other tech is still leaning all over mom. Not moving a muscle to help. On the way home, we discussed what options we had. We couldn't get her into a new nursing home until the following week. So we called a company that provides staff to stay with someone 24/7 until we were able to get her moved out of Terrabella. That evening we received a call updating us on mom. When the other caregiver arrived they had to have the staff unlock mom's door with a key. That's right our 89 year old mom was being locked in her room at night. This was never mentioned