TerraBella Summit

I waited almost a month to leave this review as I didn’t want to leave an openly bitter review just a factual one from our families experience. We started here with my mother in law in October 2025. Tour was appealing and price point was definitely appealing! Our first 8-10 weeks were good. If there was a question or concern it was addressed and resolved pretty quickly. Somewhere in that period a shift happened. The staff is not very happy. They openly complain about their jobs. They talk loudly over residents while complaining about what they are going to have to do for their people. The residents do not get to use the patio. It is a fire door to a patio that is always locked. In 6 months I only witnessed it being used a handful of times but it takes a lock code to get in and out which leaves residents unable to go out freely. There are more things but I’m not trying to get too long winded. If your loved one is content to just hang out and watch cartoons or news this place is probably ok. Keep an eye on medication and nutrition.

If I could give it zero stars I would- Our experience with the memory care unit at TerraBella Summit was deeply disappointing and, ultimately, heartbreaking. What was presented during the tour was not at all what we encountered once our loved one was in their care. The environment lacked compassion, professionalism, and basic attentiveness. On multiple occasions, staffing appeared severely inadequate—often just two caregivers managing the entire unit while management, specifically Amanda, remained in her office rather than supporting the floor. There was a clear lack of engagement and accountability. The activities director showed little involvement unless prompted by corporate oversight. Even more concerning, staff were openly unprofessional—using inappropriate language and speaking negatively about their workplace in front of residents and families. We frequently observed staff sitting on their phones while residents wandered without supervision. This is unacceptable in a memory care setting where safety should be the highest priority. The most devastating failure came when my mother fell from a chair. When we sought answers, we were told, “we don’t really know because no one was in here.” That statement alone reflects a complete breakdown in care, supervision, and responsibility. The lack of concern, communication, and accountability is not only troubling—it is inexcusable. In my opinion, this is not a safe or supportive environment for vulnerable individuals. Families deserve honesty, compassion, and proper care for their loved ones, and unfortunately, that was not our experience here.

These reviews are staff or friends. No idea how they have this many 5 star reviews. Understaffed and staff has bad attitude about doing their jobs. It’s a holding cell for parents to go wilt away from boredom. They keep news on in the front all day everyday. Activities are bingo, dominoes, chats, coloring. Did I mention bingo? Meals are a joke! Small portions and little drinks. The snacks they claims to offer are non existent! Caregivers actually pick up plates before people are even done so they don’t have to wait for cleanup. Rooms are decent size with good sized bathrooms. Place is not as clean as it presents at first glance. Medication is a joke. Nurse is non existent just like the snacks. Infections are not followed up on. Residents can’t even go outside on the patio. Falls here are a real problem here. Stay away!