The Blake at Hollingsworth Park

We recently moved our mother to the Blake from an assisted living facility that was rapidly moving downhill. We could not be more pleased and she could not be happier. At the Blake, the focus is all on the resident, not on the corporate bottom line. The apartments are bright and well-apportioned, with tall ceilings and big windows. The dining room looks like a nice restaurant and the food is tasty and well presented. She was greeted by a group of Blake staff (on a weekend!) and presented with welcome baskets. Within 24 hours, the head of maintenance, the nursing staff, and the housekeeping staff had all introduced themselves to her. The executive director and the marketing head were extremely helpful during the transition, making life much easier for all of us. I highly recommend the Blake at Hollingsworth Park.

We placed my mother in Assisted Living at The Blake a year ago. The staff, most of them, were very nice, the food was great and my mother’s room was always clean. Unfortunately, my mother’s dementia progressed quickly and we were encouraged to move her to Memory Care. We were told that the staff would check on her often, would engage her in activity in the Community area and she would receive overall more attention. The opposite was true. Many staff members did not know how to care for residents with dementia. Their tone of voice often was short and demanding. They would walk away from my mother while she was talking to them. They would not check on her every two hours as indicated. There were many times that my mother did not receive her meals until much later than meal times. Most mornings, they did not assist her in getting dressed in the morning, make sure she had brushed her teeth, etc. The same applies for bed time. Many times, my mother just got in bed with her clothes on because no one assisted her in getting ready for bed as dementia residents require. Sadly, she would go without bathing for days. (We were told all of this would be part of her care on the Memory side.) My mother started falling and on one such time, I watched (via camera) a staff member just stand over her until help came. The staff member did not bend down and console my mother or even talk to her-just scrolled on her phone until help came while my mother cried out for help. Finally, we put mother under hospice care at The Blake and she received the assistance and care she needed and should have received by The Blake staff. When hospice started coming in Mon-Fri, we hardly saw The Blake staff come in and care for mom, except to take her back to her room then leave her. Weekends, 2nd, and 3rd shifts were terrible! It was like we were expected to continue to pay them but they left all care up to hospice who did not come on the weekends. Eventually, my mother fell one evening and

The attention to detail has been greatly appreciated. The onboarding of my loved one was graciously and attentively orchestrated by the staff as well as the residents. The staff always shows respect and care, even when they are busy, they take the time to say hello. The activities are engaging and my loved one enjoys the social time during the activities. The Physical and Occupational Therapy (Karen and Olivia) has been extremely helpful and my loved one has greatly improved because of these servicess. Special thanks to Darrien, Kathy, Nicki, Stephanie, Laisha, Vanity and the many other care givers, housekeeping staff and the food and beverage staff.