The Carpenter House

My mother was sent to this facility by Our Lady of the Lake hospital in very critical condition and did not put the orders in of what it would take to keep her comfortable as she passed. That part is not this facility’s fault but what is their fault is the lack of compassion they had while my mother suffocated to death in agony as I had to watch for almost 2 hours. No one stayed in the room with us for the few hours she was there to explain to us anything about her dying process. A man was screaming in pain on the other end of the facilty and that’s who they seemed to be concerned about. Another patient was calling out to me for help as I paced the halls looking for help. If they would have had more nurses working, this probably wouldn’t have happened. Someone to talk to and to show they would do all they could to make her comfortable would have been nice!!! I requested to have my Mom switched to Dilaudid( after I had to pace the facility for quite some time in order to find her nurse) because that’s what the doctor was supposed to send her over on being that the morphine was not working anymore. The nurse told me she couldn’t do that so I requested to speak with the doctor on call. She told me it was too late at night (1am) to do that. LIKE PEOPLE DONT DIE AT NIGHT AND SHE DIDNT SEE MY MOM STRUGGLING IN PAIN. Right before my Mom passed she began to freak out and tried to get out the bed and pull IVs and such out. Thank God my dad was there to help me keep her in the bed because there wasn’t a nurse in site. After she passed, I went to let the nurse know and she looked at me shocked and preceded to say “She passed already?” My mother was already beginning to turn blue when I got there so it was quite OBVIOUS that she was dying. Very unprofessional! Very understaffed! The least they could have done was been there for support and tried to get her meds switched. The “non rebreather mask” was rigged up to 3 separate oxygen units going into one tube and the bottom part o

Both my adopted daughter and my adopted mother passed away peacefully at Carpenter House. My daughter passed in 2014 to where my mom just passed this year in February there. The staff was great with both family members and very tentative to their needs and ours. They allowed me to spend a little time with my daughter as it was very hard for me to say goodbye to her. I wasn't able to get to my mom before she passed. But I have no doubt they were great with her as well. Thank you to all the Nurses and Staff for what you have done for our family! We appreciate it very much!

The kind nurses, doctors, Chaplin, and staff were so good to me and my family as we said goodbye to my grandmother. The compassion shown by everyone ensured my grandmother’s dignity, and our feelings of love as she met God. Thank you so much for being so caring.