The Center at Tucson

Absolutely would not recommend this place. If you expect nurses to answer call buttons in a reasonable amount of time, lower your expectations now. We repeatedly had to leave the room and go find staff ourselves because calls for help would go unanswered. Even after finding someone, getting assistance still felt like a waiting game. On top of that, it was extremely difficult to reach anyone by phone or even receive a call back. Communication should not be this difficult, especially when families are trying to get information or assistance. This was presented as a skilled nursing/rehabilitation facility, but the experience felt much more like a rest home than a rehab center. There was very little intensive rehabilitation for what was expected, and the level of attentiveness and support simply did not match expectations. Watching loved ones go through recovery should not come with constant stress over whether someone is actually going to show up when help is needed. The overall experience was frustrating, disappointing, and honestly shocking considering the level of care that was expected. The one bright spot during the experience was Tracey. She was amazing, caring, attentive and genuinely seemed to care about her patients. Staff like her are the reason patients and families feel supported. Unfortunately, one great nurse could not make up for the overall experience.

My father recently stayed at The Center, and our family couldn’t be more grateful for the care he received. Angela, LPN, was especially wonderful—she was incredibly caring, attentive, and patient with him. It gave us so much peace of mind knowing he was in such capable hands. The staff also went above and beyond by keeping him at the nurses’ station so he could interact with everyone throughout the day. He’s a very social person, and this small act made a huge difference in his comfort and happiness. The facility itself was spotless every time I visited, and every staff member we encountered was kind, welcoming, and genuinely compassionate. We truly appreciate the exceptional care he received and highly recommend The Center to anyone looking for a clean, supportive, and caring environment for their loved one.

Stay away!!! Horrible patient care at this facility. This place deserves zero stars. I had a loved one at this facility recovering from rib and back fractures from a fall. My loved one was a fall risk. There is a sign to call staff before attempting to get up. The staff would not show up for hours. The staff left her in wheelchair all day even though physician orders were for her to be sitting up for about an hour due to fractures in spine. We did make complaint with nursing supervisor/manager and assured us there would be no retaliation and that was a huge lie. Chelsea and another patient care tech treated my loved one horrible. From neglect to verbal abuse. After staff found out of complaint it got worse. My loved one’s food tray would be placed outside room and staff would said she refused. I would NOT recommend this place to anyone! You need to be present 24 hours to ensure you loved one is safe and being cared for.