The Claiborne at Westlake

Our mom moved to Claiborne over a month ago. Everyone has been welcoming and very helpful. But the real star of the show is Jill , the activities director has been exceptional. She has gone way beyond . She sends me text any time of day or night regarding my mom. She calls to make sure they all remember events and if they miss something she takes them surprises from the event. We LOVE Jill.

Kim Thacker, the beautician, put a smile on my mother’s face every week when she visited the hair salon by making her feel that she looked her best and that she had just visited a friend. Scott Bedgood made a conscious effort to speak to all of the residents and get to know them, and I noticed that this really made a difference in the lives of the residents that didn’t have many visitors. It helped him to notice when a resident didn’t seem to be having a good day and he would take the time to figure out how to help them because he treated them like a member of his family. Billy Hall was very easy to reach and had an open door policy. This made families feel comfortable asking questions and were able to get to know the management staff that ran the center where their parents lived.

Of all the Senior assisted living communities with memory care, in the Augusta area, the Claiborne has the potential to be the best. There is always room for improvement for all such communities. The Claiborne strives to be the best. The facility is beautiful, welcoming, easy to get around and clean. My loved one lived there from the time they opened in December 2018 until passing away November 2025. The Staff were friendly, worked with me regarding special needs, and cared for my mother with kindness and respect. They contacted me when concerns arose. Dining - the food was good, but sometimes a little to salty, and could be improved upon. Salon: Hi 5's to Trudy and Regina. These 2 ladies loved and respected my mother. Regina, did a fabulous job keeping her nails looking clean, healthy and beautiful. Trudy, her hair stylist, helped my mom look her best with clean, styled hair. Both of these ladies went above and beyond helping my mother feel beautiful, they both would do touch ups when needed for special occasions and they would send me photos of how she looked. Thank you Regina and Trudy for your love shown to her. Hospice. All the staff with Trinity Hospice were gentle, respectful and ministered to my mom and our family in a tender, respectful, loving way. Even the administrative staff was nice, friendly and helpful to me when needed. I couldn't have asked for more. Family Volunteers are welcome at the Claiborne and I enjoyed helping with crafts in the memory care unit.