The Estates Apartments

i lived here from december of 2024 to december of 2025. everything was great till a couple months in, seemed like they were going through a management and financial crisis. parking became impossible even with the parking pass. laundry became overrun with not enough working washer and dryers. i had been locked out of the building probably a good handful of times because there's no backup way to get into building if you don't have the fob. i was told no animals at all and then i had begun to notice dogs later on in my time there. my studio had no oven, which i knew going into it, but still sucked. power and water is temporarily (a few hours at a time) down relatively often. also, the vending machines had eaten my money quite a few times. now, being moved out for six months, i'm still fighting to get my security deposit back. which, had been cleared to give me the full amount. overall, close to UTEP, my work, and the building was clean, so i didn't complain too much while living there, just was a pain most of the time, but you get what you pay for and rent was cheap for the area and all utilities included so🤷‍♀️

I would strongly recommend doing thorough research before choosing to live here. During my time as a resident, I experienced multiple ongoing issues that were not handled in a timely manner. The air conditioning unit was extremely dirty and repeatedly blew out dust and debris (including dead bugs). It became such a serious issue that it began smoking when the heater turned on setting off the fire alarms and creating a huge health and safety hazard. I reported this issue multiple times, but it took several months before it was partially addressed. It took the fire alarm issue to occur before getting somewhat cleaned by maintenance. I got sick several times living at these facilities which may have been attributed to the poor air quality as it has not occurred since moving. The laundry facilities were also a constant issue. Washers and dryers were frequently broken, and there were many times I had to move soaking wet laundry around the property trying multiple machines before finding one that worked. Laundry that should have been simple often took several hours. There were instances that I had to air dry my clothes due to a lack of working dryers. And the laundry facilities were constantly dirty as well as other community spaces (see photos) One resident left a note for other residents warning of a washer issue so that the other residents wouldn’t use it, and management decided to argue with the resident via notes rather than addressing the issue or writing a formal notice to all tenants that it was being addressed. I found this highly unprofessional from the management side. Other concerns included limited parking availability late at night, maintenance entering my apartment without proper notice, repeated water outages, and poor communication from management. Phone calls were often left unanswered and the office was often closed during business hours. One time I called the office and I was outside the office door listening to the front desk lady ignore my call. W

I helped my friend move out of this apartment and they called the cops on us and took pictures of us for moving furniture through the lobby when it wouldn't fit through the side door. The washers are absolutely disgusting and never work! Also anytime I went to visit her the hallway carpets are dirty and stink. If you are thinking about living here... DONT!