The Grand Senior Living

Deeply Disappointed in The Grand – A Facility in Decline The Grand was known to be a premier senior living facility in Louisville as well as one of the most expensive facilities when we moved our father in. However, since Sherry took over last spring, the quality of care and services has plummeted. Her approach is consistently disingenuous—telling families what they want to hear while making promises that go unfulfilled. We've been assured multiple times that issues in our father's apartment had already been resolved, only to find nothing has been done when we visit. It's beyond frustrating. The dining experience is equally disappointing. When my siblings and I join our father for meals, the wait times are outrageous, the food is cold or stale, and they frequently run out of basic menu items. The chef even told residents to come find him if their food hasn’t arrived in 30 minutes—yet he’s nowhere to be found and this is not an acceptable wait time Coffee and iced tea are consistently watered down, and they often claim to be out of coffee altogether. It’s clear there are cost-cutting measures in place that directly impact residents’ quality of life. Housekeeping is a joke. Their standard of clean is appalling at best. They either skip rooms or claim “general cleaning” has been done, but basic tasks like changing sheets, mopping and cleaning bathrooms are neglected. An outside, professional cleaning crew with daily oversight needs to be hired. It is painfully obvious that the current management simply cannot keep up with all these departments that are failing and losing employees constantly. The activity calendar is pure fiction. We've tried to take our father to movie nights and lectures listed on the schedule, only to find the theater dark and staff unaware of any such events. The front desk staff doesn't even know how to turn the movie screen on. A resident living across from the theater confirmed she’s never seen it used in the 3 months she has lived there

We mobbed our mom to AL at The Grand from AL in another city in March 2026. We’ve been thrilled with the move! The care and meals are better, the therapy has produced so much better results, and The Grands events are first class!!!

We Love the high end dog spa at The Grand! Keeping the grand-pups nice and clean.This is a wonderful feature. It has all the essentials of a professional dog wash.