The Harrison at Heritage

Our family placed my grandmother in this facility after a major surgery with the hope that she would receive the care and rehabilitation she needed to regain her strength. Unfortunately, our experience was extremely disappointing. The biggest issue was the lack of timely care. If you pressed the call button, you could expect to wait an hour or more for someone to respond—even when assistance was urgently needed. There were multiple occasions where my grandmother needed immediate attention, had already pressed her call button over an hour earlier, and no one had come. We would end up calling the front desk ourselves just to have someone go to the nurses’ station and tell the staff to get up and help her. That should never have to happen. We repeatedly brought these concerns to management and the higher-ups, hoping things would improve. Instead, our concerns were brushed off, dismissed, or met with excuses. Nothing ever changed. We were also repeatedly told certain doctors and specialists would be coming, but many never did. The physician rarely showed up, the nutritionist we were promised never came, and several other services they assured us would happen simply never did. Medication management was inconsistent, the food was poor, and overall communication was lacking. It felt like promise after promise was made during the admission process, only for those promises to be forgotten once my grandmother was admitted. I do want to recognize two employees who truly stood out. Vivian at the front desk was always kind, professional, and incredibly helpful. She has no control over the care provided on the floors, but she consistently did everything she could to help us. Nicole, the wound care nurse, was also outstanding. She cared for my grandmother every day with compassion and professionalism. The only reason we didn’t immediately transfer my grandmother to another facility was because we trusted Nicole to continue managing her wound care. Aside from those two indivi

Please do not allow your loved ones to go into this facility. My father was hospitalized due to getting lost out in the heat as we suspect he has dementia along with being a dialysis patient , with heart issues and several other issues. He was sent over to this place to do rehabilitation and physical therapy in hopes to get him back up and moving around..He was maybe in there for 2 ish weeks? My mother received a call he had made an attempt to leave the building , while I understand this can be a frustrating situation for staff and a safety concern , this is apart of y'all's job. This place expects patients to be nailed to the bed so they don't have to get off their ass to actually take care of them. Again it is quite obvious he has dementia and sometimes gets mentally lost. It is y'all's job to watch him and make sure he is safe and secure , as my mother who's battling cancer and myself who works a full time job and trying to help around here at the house can not always be running up to the facility because he tried to "escape". They called us early this morning to come and pick him up because he essentially was a burden to them. We got no referral to another place for him to stay or get physical therapy. We drove up to this place , I go inside and the front desk lady led me into his room and said if I need any help to just see them at the desk. He still had an IV hooked up to him receiving antibiotics that he needed! I had to try and find someone outside of the room to help remove the IV and figure out what to do from there. They came in and sat there and told me "well we realized he would actually need to stay to finish his medication" and my mom had already driven up there so at this point we just wanted to get him home as this place is obviously not suitable of taking care of older patients who aren't "easy" They essentially were making the decision for us that he needed to stay there and that my mother or I needed to sit with him all day to monitor him or else

My mom needed rehab after almost 6 weeks at the hospital. She had a feeding tube and hadn’t walked in 5 weeks. The Harrison was much cleaner and nicer than the other places I looked at. We had to go back to rehab after another hospital visit Thanksgiving. We came back to the Harrison and all the staff were friendly and recognized us. They have an activity room that is warm and inviting. Also 2 courtyards that are well kept and easily accessible. My only negative comment is that just as ALL the rehabs, they are short staffed and can’t get to patients immediately when the light is pushed. And the food was just ok. My mom didn’t care for most of it but she still ate it. I would definitely recommend the Harrison.