The Healthcare Resort of Colorado Springs

Google reviews

• B
  Brooke Struthers 3 weeks ago

  Everyone smiled when they saw me and welcomed me into the facility. It is clean and smells freash. Unlike other places I have seen. The staff is friendly and eager to help with anything needed. I am glad my friend is now in a place that treats him like they actually do care about his well being. They treat him like a person not like he is just another problem that they have to deal . The staff seemed to be there because they want to help those who need them. Not just to get paid and leave. They show respect to my friend and to me even though I am just a guest visiting my friend. Thank you all for taking such great care and for everything you do.

• T
  Tracey Hunter 4 months ago

  My family had a terrible experience with The Healthcare Resort and the lack of communication regarding my 73-year-old mother's discharge and care needs. My mother is a full-assist patient who requires extensive care. On June 4, we were informed that her benefits were ending and that she would be discharged home. We were assured that a hospital bed, Hoyer lift, bedside commode, and wheelchair would be ordered and delivered. We were also told she would require 24-hour care, which we accepted and began preparing for. On June 13, I received a call stating that they could not order the equipment after all and that I would need to do it myself. When I asked who I should contact and whether they had a handbook, resource guide, or list of providers, I was told they did and that they would provide it. I never received any information. On June 16, I attended a one-hour training session on changing my mother's diaper and using a Hoyer lift. During that session, I was also informed that they would no longer be able to transport her and that I would need to arrange transportation on my own. On June 23, I informed staff that I still had not received any of the necessary equipment. I expressed my concern that they were sending my mother home without the tools required to safely care for her and that I felt set up to fail. On June 24, a hospital bed was finally delivered, but none of the other essential equipment arrived. My mother was transported home without the promised Hoyer lift, bedside commode, medications, or other necessary supplies. The only item she arrived with was a wheelchair. Within 20 minutes of arriving home, while attempting to move her without the proper equipment, my mother fell and suffered a severe leg injury that required an ambulance to be called. This situation could have been prevented had the discharge process been properly coordinated and the promised equipment and medications been provided before she was sent home. The lack of communication, follow-thro

In the order Google returned them. Not verified by Caring Advisor.