The Oaks at Belmont

I was there for a recent special event and it was refreshing to see upper management participate and engage with visitors and residents. The Executive Director knew every single resident and many of the family members by name. She was friendly and personable. She spent time conversing with all of the residents, their family members and helping the staff. My family came here for rehab and was astonished by the amazing staff and leadership. She even brings her dog to visit and the residents love it. She is always smiling and we can tell she truly loves her job and makes a difference. We will definitely recommend The Oaks at Belmont to all of our family and friends!!

I had a family member who was recently in this facility due to suddenly becoming incredibly sick. They have been barely eating, speaking, and it is painful to sit for long periods of time. While looking at charting, nurses were putting down that they were eating at least 80% of their meals, when they were only having a few small bites and barely drinking. When it was time for pt, they had this family member in a wheelchair for hours while they were in immense pain, only to find out the nurses haven’t noticed the family member. One of the nurses got slightly hostile with a different family member visiting to the point where they had the visiting family member in tears. This is an incredibly stressful time where nurses are telling our family completely different information that didn’t add up, and it feels as if they viewed my family member as an inconvenience for being in their facility.

Our family has mixed feelings about our experience with this facility. On one hand, the clinical staff were okay. Following a stroke, our family member needed careful attention to transition back toward the next phase of care, and the nursing team consistently provided compassionate, patient-centered care. They made a difficult situation much easier to bear, and we are incredibly grateful for their dedication. Unfortunately, the experience was deeply tarnished by the social work department. During a discharge planning conversation, the social worker made highly inappropriate and insulting remarks, explicitly stating to us that the facility "was not making money" off our family member and pointing out that they came from a HUD-subsidized home. This financial cynicism and bias was not only deeply unprofessional, but it also completely ignored the reality of the situation: our family member was living entirely independently prior to the stroke and was there strictly for short-term rehabilitation to regain that independence. To reduce a patient's recovery and dignity down to a profit margin and housing status is unacceptable. We would recommend this center for the high quality of its nursing staff, but management seriously needs to address the empathy, professionalism, and ethics of its administrative and social work team.